Manager, Site Reliability Engineering

Job Title

Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.

Core Responsibilities

Planning & Execution:

- Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

- Strengthens collaborative partnerships across teams to align expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

- Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.

Continuous Learning:

- Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.

Continuous Improvement:

- Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team members' ideas and seeks input from others on alternative approaches and methods for improving work.

Performance and Development:

- Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team members improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.

Qualifications

Minimum Job Qualifications Education and/or Experience:

8 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.

Job Skills:

Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights.

Automation Experience:

3 years of experience in automation.

Programming Experience:

3 years of experience in programming and/or scripting.

Preferred Job Qualifications Education and/or Experience:

9 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field

OR

Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.

People Leadership / Management Experience:

1 year of experience in a leadership role with or without direct reports.

Budget Experience:

1 year of experience working with operating budgets and/or project financials.

Automation Experience:

5 years of experience in automation.

Programming Experience:

5 years of experience in programming and/or scripting.