Logistics Coordinator (Bike Fleet & Sales)

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We’re hiring a Logistics Coordinator based in Madison, WI to support our North American operations and bike sales program. This role is a hands‑on position supporting bike fleet operations, equipment logistics, and bike sales. You’ll collaborate cross‑functionally with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an outstanding guest experience. POSITION RESPONSIBILITIES (include, but not limited to) Bike Sales & Customer Support Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution Partner with Marketing on promotions and customer outreach Track and report sales performance against goals Logistics & Inventory Coordinate daily operations with NA Logistics Manager Receive, inventory, and track equipment in inventory management systems Support day‑to‑day warehouse organization and uphold the standards for stocking Bike Fleet & Equipment Maintain bike fleet and provide remote mechanical support for field issues to ensure bikes are awesome for our guests Assist with loading/unloading bikes and equipment Box and ship bikes and equipment Vehicles & Facilities Maintain company vehicles and racking systems Conduct annual inspections and support outfitting of vans/trailers Reporting & Projects Support tracking and reporting (Excel, Power BI, NetSuite) Contribute to continuous improvement initiatives Other projects as assigned YOU HAVE Required 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM) Strong customer service and communication skills (verbal and written) – English required High attention to detail and ability to manage multiple priorities Valid driver’s license, Passport to travel through the US and/or Europe The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support You believe in the importance of hospitality and customer service, and recognizing customers are all around. You demonstrate a positive, solution‑oriented mindset and always ask “How can I help?” You exude fun and flexibility while contributing to the overall success of the Logistics Team Takes initiative to continuously improve processes and is solution oriented. Preferred Experience managing bike fleets or rental programs Experience with inventory or ERP systems (NetSuite, etc.) Spanish language skills TREK TRAVEL OFFERS: A fast paced, casual, fun and flexible company culture where initiative and pro‑activity are highly valued Competitive healthcare, dental and vision Flexible Spending Accounts (FSA) 6 weeks paid parental leave Short Term /Long Term Disability and Life Insurance Competitive Paid Time Off package Paid Holidays 401(k) with company match Employee discounts and industry discounts At Trek Travel, we think outside the box, continuously improve, encourage feedback, and ‘give it all we got’, all the time, no exceptions. This is a full‑time position based in our warehouse in Madison, Wisconsin, and reports to the North American Logistics Operations Manager. Interest in the active travel industry is beneficial, but not necessary. If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application! #J-18808-Ljbffr