Business Process Analyst II

Business Process Analyst II

The Business Process Analyst II will be responsible for identifying improvement opportunities, gathering business requirements, assessing, and prioritizing tasks on various systems based on overall and systematic risks and impacts to achieve effectiveness, efficiency, growth, innovations, and environmental constraints.

• Document, orchestrate, identify opportunities of improvement, and finding the right solution to streamline different processes and to enable business initiatives by becoming technology agnostic.
• Understand the big picture, set the right scope, and collaborate with different functional business experts, data architect, programmers, system administrators, integration specialists, project managers, validation specialists to fix root causes while maintaining business continuity.
• Perform user interviews, translate, and document business needs into technical requirements.
• Prioritize requests based on business impacts to deliver the best customer service and business values within budget/time constraints.
• Plan and manage projects associated with various initiatives, tracking/reporting progress to completion
• Act as a liaison and collaborate with cross-functional teams to support the needs of internal operations during the various growing stages of the business; prepare roadmaps to assist in understanding of projects.
• Manage multiple applications simultaneously in different lifecycles of maturity that support the business and stabilize operations. Ensure successful execution plans to change by analyzing risks, prioritizing costs/benefits, and meeting compliance requirements.

Bachelor’s degree in Information Systems, Computer Science, Software Engineering or other related science or discipline is required. Master degree in Information Technology is a plus.

• A minimum of three years working with systems supporting business operations and process optimization.
• Prior experience working with SQL, different reporting/BI tools, SharePoint, DevOps/Jira/Confluence and other enterprise systems are required.
• Experience working with Salesforce.com, JD Edwards (ERP), ARAS (PLM), CMS are big pluses.
• Experience documenting, redesigning, and implementing process and system changes is required.
• Experience administrating, managing changes, and troubleshooting custom and COTS applications is required.
• Demonstrated ability to analyze, document, and assist with developing, integrating, testing, and validating systems, in a GMP, ISO or other regulated production environment for pharmaceuticals, biotech or medical devices manufacturing is highly preferred.
• Working knowledge of the manufacture of FDA regulated devices and experience in the health care field is highly desired.
• Experience using RPA technologies to automate business processes is a highly desired.
• Business analytical and/or project management skills, Six Sigma, SAFe, and/or other related certifications preferred.

Working knowledge of manufacturing and supply chain principles.

• Strong analytical, problem solving, and critical thinking to constant challenge the status quo for innovation
• Strong interpersonal skills, written and verbal communication skills
• Attention to detail with a demonstrated commitment to excellence and performance improvement and the drive to deliver quality and value-added results and outcomes.
• Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with all levels of employees as well as other parties/stakeholders involved with the company.
• Local to the Bethesda, MD area or willing to relocate with some company assistance.
• Eligible to legally work in the USA without any form of sponsorship.