Fine Jewelry Merchandise Supervisor - Sunrise Mall Ca

Do you like helping others excel? Do you like interacting with customers and finding ways to make them happy? Do you like partnering with peers to get big results? Well, being a Fine Jewelry Supervisor at JCPenney might be a perfect fit! Your role as the Fine Jewelry Supervisor is to supervise and engage a team of Fine Jewelry associates to deliver an amazing shopping experience that will delight our customers, creating loyalty that will have them coming back to the store for years to come. You will be expected to provide great customer service and sales; sales floor leadership and staff supervision; scheduling to meet coverage, along with an ability to provide dynamic leadership, and consistent execution of the elements that drive sales. Primary Responsibilities Customer Service – Model and hold team accountable for outstanding customer service. Actively listen to customer issues to resolve problems. Maximize sales and service by ensuring staff is scheduled appropriately. Drive planning and execution of events and credit card acquisition. Sales – Constantly challenge yourself and the team to drive profitable sales growth through supervising and engaging with the associates. Coach and develop the team by modeling JCPenney’s company values to build lasting customer relationships that drive productivity and sales. Merchandise Flow & Placement – Provide direction and support to the team to ensure merchandise flows to the floor efficiently. Work to maintain stock levels and presentation standards for customers. Team Development – Partner with store management to source and hire store talent for hourly positions. Play an active role in training and development of associates; coach in the moment, address performance issues, and partner with the General Manager on succession planning for the store. Performance Standards – Consistently meet established performance standards, including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments Work experience – Minimum of 2 years retail experience. Education – Bachelor’s degree or equivalent work experience. Drives Performance – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others. Builds Relationships – Develop positive relationships, establish strong networks, show respect for different styles, and communicate effectively to a wide audience. Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what is right; act with energy and urgency. Shows Courage – Confident leader; willing to take on challenging assignments; act in accordance with beliefs and deal with conflict quickly and positively. In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans. What you get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days and eligibility requirements for other benefits, please visit Pay Range USD $24.00/Hr – USD $30.00/Hr. #J-18808-Ljbffr JCPenney