Sr Associate - Data Center Ops

Sr Associate - Data Center Ops

Whitsett, NC, United States

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Senior Associate, Data Center Operations is responsible for ensuring the reliability, resiliency, and performance optimization of data center systems within a high-availability environment. This position serves as a specialist across mechanical, electrical, and control systems, providing problem solving, operational supervision, risk mitigation, and improvement initiatives. This role functions with a high degree of autonomy, leading facility maintenance and operational activities, supporting capital projects, mitigating risk, and driving engineering standards. This position reports directly to the Senior Manager - Technology Operations Support.

Responsibilities

Operations & Maintenance

• Provide advanced operational supervision of critical data center infrastructure, including:

• Building Automation and Management Systems (BAS/BMS)

• Mechanical systems (chillers, cooling towers, CRAH units, pumps, compressors)

• Electrical distribution systems (medium and low voltage)

• Diesel generators and fuel systems

• UPS systems and battery plants

• Fire/life safety systems

• Lead preventive, predictive, and corrective maintenance strategies aligned with manufacturer specifications and industry standards.

• Conduct thermal imaging, power quality analysis, and systems monitoring to proactively identify degradation trends.

• Develop and implement corrective actions for systemic failures and recurring issues.

Problem Solving & Root Cause Analysis

• Apply interpretation of single-line diagrams, engineered drawings, control logic schematics, and manufacturer documentation to resolve issues.

• Conduct formal failure analysis assessments and analyze the results.

• Leverage diagnostic tools, BMS analytics, and performance trending platforms to drive data-informed operational decisions.

• Research opportunities to optimize energy efficiency, system redundancy, and operational resilience.

Vendor & Customer Collaboration

• Serve as lead during vendor-performed maintenance, capital improvements, and infrastructure upgrades.

• Coordinate and lead third-party vendors during maintenance, repair, and project activities.

• Proactively communicate availability risks, system vulnerabilities, and mitigation strategies to leadership.

Training & Compliance

• Participate in required on-site classroom, hands-on, and recertification training programs.

• Develop, refine, and maintain MOPs, SOPs, job plans, and compliance documentation.

• Ensure alignment to regulatory requirements and internal audit standards.

• Drive operational excellence initiatives and continuous improvement efforts.

• Lead workflow execution during critical activities, maintenance windows, and emergency events.

• Mentor and cross-train junior technicians to support succession planning and team resiliency.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response

• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations

• Work schedules are subject to change to support shift requirements and/or business demands/needs

Qualifications

Minimum Qualifications

• College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).

• Strong analytical and systems-level problem-solving capability.

• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• 5+ years of advanced experience in mission critical facility operations and maintenance or journeyman-level electrical/mechanical environments.

• Working knowledge of NEC, OSHA, NFPA, and industry standards for critical facilities.

• Proficiency with diagnostic equipment, facility control & monitoring systems (e.g. - BMS/EPMS/BCMS) platforms, and Microsoft Office applications.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26008975

• Job Category Technology

• Posting Date 06/12/2026, 05:25 PM

• Apply Before 06/13/2026, 04:00 AM

• Degree Level High School Graduate

• Job Schedule Full time

• Job Shift Rotating

• Locations 5301 McConnell Road, Whitsett, NC, 27377, USAMEX 3151 West Behrend Drive, Phoenix, AZ, 85027, US

• Salary Range $42.91 - $72.24 hourly + bonus + benefits

• Career Area Technology

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