Customer Representative

Archer Travel Group

Customer Representative

Dover, Delaware, United States

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.

Perks

100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you.

Apply

Vacancy posted 12 days ago

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