Enrollment Specialist

Enrollment Specialist

Unity Care NW is a private, non-profit, federally qualified health center that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

As an Enrollment Specialist, you would be responsible for connecting patients to high quality, affordable health care services by providing insurance enrollment, health care navigation support, and outreach to medically underserved populations. Primary responsibilities and duties include:

1. Assists patients and community members with insurance enrollment.
2. Assists with implementing outreach campaigns to connect patients to insurance and related resources.
3. Documents and reports progress on all outreach and enrollment activities as required.
4. Connects patients and community members to UCNW services and community resources.
5. Processes Sliding Fee Discount Program applications.

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Requirements:

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge of Community Health (related field, or lived experience), processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
• Must possess additional expertise in the field of Community Health (related field, or lived experience), acquired through practice or exposure to various conditions, beyond the formal knowledge (or on the job training), allowing employees to perform more advanced techniques.
• Six (6) months related experience and/or training preferred.
• Bachelor's degree in a related field preferred.
• Experience working with underserved populations and cultural competency strongly preferred.

• Knowledge of health insurance options including Medicare, Medicaid, private insurance, and managed care programs preferred.
• Ability to work in a demanding, fast-paced environment with constant public contact, frequent interruptions, and occasional crisis situations.
• Ability to understand and respond effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.
• Keyboarding speed of 55 wpm and data entry skills; accuracy is essential.
• Knowledge of and proficiency in Microsoft Office suite programs including but not limited to Word, Excel, PowerPoint, SharePoint, etc.

• Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic "customer service".
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Ability to communicate bilingually in Spanish, a plus.

Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply! To apply, visit our Careers Page at