Senior Client Service Associate

Job Description

Job Description

Providing exceptional service to our clients starts with investing in exceptional people!

If you're interested in developing your career in financial services, Coldstream has a fantastic opportunity to join one of our growing wealth management teams! You will learn the Registered Investment Advisor industry from the ground up and have multiple career paths to choose from.

A contributing factor to our success is our unique team structure. How do we build a successful team? We foster a culture of professional development, collaboration, and respect. We are passionate about what we do. We have fun, we work hard, and we are nice to each other.

The Senior Client Service Associate Role

The Client Service Associate performs operational duties which directly impact the client experience. This position is the day-to-day contact for clients and has primary responsibility for account servicing. The CSA supports the team's Wealth Management Associates in preparing and processing documentation related to client onboarding and ongoing maintenance for private clients. The team has a hybrid work environment with the hours 8:00am - 5:00pm (in-office Tuesday through Thursday with the option to work from home on Monday and Friday).

Specific responsibilities include:

• Prepare and process documentation related to client onboarding and maintenance:
  • Open brokerage accounts, establish cashiering needs, set up online reporting access
  • Update cost basis, track required minimum distributions, reconcile account information
  • Send and receive documents to and from clients, their advisors, and investment custodians
  • Log all activities in the firm's CRM in a timely and accurate manner.
• Serve as a liaison between clients and custodians/investment managers, including managing client information and handling all cashiering and money movement requests
• Perform client and prospect data entry in the firm's CRM. Ensure data accuracy and integrity and keep records current on existing and prospective clients.
• May prepare or oversee the preparation of various deliverables which directly support client service and acquisition such as portfolio review packets, greeting letters, presentation books, service agreements and compliance materials.
• Coordinate with clients, custodians, and investment managers to provide annual audit confirmations, audited financials, and any additional information as requested by auditors.
• May perform calendaring functions with both internal teams and external clients, prospects and COIs.

• 3 + years of client service experience in the wealth management industry and an interest in building a career in wealth management
• Customer service experience and the desire to provide superior client service in a team-oriented environment
• FINRA Series 65 license is strongly preferred - or the willingness to obtain it within 6-12 months at the cost of Coldstream (career development benefit we offer)
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Experience with Charles Schwab is preferred; experience with Salesforce CRM and/or Tamarac portfolio accounting (or similar systems) is a plus
• Experience with alternative investments is highly preferred
• Excellent communication skills, including writing business correspondence with proper grammar and punctuation
• Strong organizational skills and the ability to follow established processes consistently
• Strong prioritization skills and the ability to manage multiple tasks independently
• A Bachelor's degree is preferred