PROPERTY MANAGER

Job Description

Job Description

PROPERTY MANAGER

MULTIFAMILY COMMUNITIES

REPORTS TO

Asset Manager

DEPARTMENT

Property Operations

LOCATION

On-site — Moab, UT

CLASSIFICATION

Full-Time, Exempt

COMPENSATION

$55,000 – $85,000 DOE, plus eligible leasing bonus

SCHEDULE

M–F + on-call rotation

THE ROLE

Desert Sol Villas is a newly built townhome community set against Moab's red rock landscape, offering both whole-unit and per-bedroom rentals to residents drawn to an active, outdoor lifestyle. The Property Manager owns the day-to-day performance of the community — leasing, resident experience, financial results, and the physical asset — and is the on-site face of a brand built around adventure, comfort, and modern desert living.

KEY RESPONSIBILITIES

■  FINANCIAL PERFORMANCE

—  Achieve or exceed budgeted occupancy, revenue, and NOI; provide market-informed input to the annual budget.

—  Review financials monthly and submit written variance explanations for every material line item on schedule.

—  Approve invoices and control expenses within delegated authority; escalate anything beyond it before committing the property.

—  Own rent collection and delinquency end to end — posting, follow-up, payment plans within policy, notices, and eviction coordination with counsel.

—  Ensure daily deposits, accurate ledgers, correct deposit accounting, and clean move-out dispositions within statutory deadlines.

■  LEASING, MARKETING & REVENUE

—  Drive qualified traffic through ILS listings, digital advertising, outreach, referrals, and resident events.

—  Maintain a current market survey and recommend pricing and concession adjustments supported by data.

—  Personally lease and hold the team to lease; apply screening criteria consistently and document every decision.

—  Execute leases accurately and run a proactive renewal program beginning at least 90 days out.

—  Keep models, tour paths, and curb appeal at a standard you would show ownership unannounced.

—  On lease-up assets, execute the lease-up plan and report absorption against projections weekly.

■  RESIDENT EXPERIENCE & RETENTION

—  Serve as the escalation point for resident concerns — respond promptly, document thoroughly, resolve fairly.

—  Enforce lease terms and community policies consistently and without exception based on protected class.

—  Monitor and respond to online reviews; act on the causes of avoidable move-outs.

■  PHYSICAL ASSET & MAINTENANCE

—  Walk the property regularly and correct deficiencies before they become complaints.

—  Partner with the Maintenance Supervisor on work order flow, make-ready turns, and preventive maintenance.

—  Solicit bids, verify vendor insurance, and hold contractors to scope and schedule; support capital projects and warranty punch lists.

—  Maintain emergency procedures and lead the on-site response to after-hours emergencies.

■  COMPLIANCE, RISK & REPORTING

—  Comply fully with Fair Housing, ADA, and applicable landlord-tenant law in every state of assignment.

—  Follow all program requirements applicable to the asset, including HUD-insured, workforce, and income-restricted rules where they apply.

—  Maintain audit-ready resident files; report incidents, injuries, and liability exposures immediately.

—  Deliver accurate weekly reporting and on-time month-end packages with narratives written for an ownership audience.

—  Escalate material legal, safety, financial, or reputational issues immediately — not at the next scheduled report.

PERFORMANCE METRICS

Targets are set annually with the Regional Manager and weighted by the assets’ stage and business plan.

METRIC

TARGET / STANDARD

Physical & Economic Occupancy

Meets or exceeds budget; stabilized assets 95%+

Delinquency

Under 2% of gross potential rent

Renewal / Retention Rate

Meets or exceeds portfolio standard

NOI Variance to Budget

Within approved variance; overages explained in monthly reporting

Lead Response Time

Same business day; under 4 business hours preferred

Closing Ratio & Turn Time

Meets community standard for the asset type

Work Order Completion

Non-emergency 24–48 hours; emergency same day

Online Reputation

Meets portfolio standard; all reviews responded to

Reporting Timeliness

100% on time and accurate

QUALIFICATIONS

■  REQUIRED

—  Two or more years of multifamily property management experience, or equivalent experience as an Assistant Property Manager.

—  Demonstrated ability to manage a property operating budget and explain financial performance; proven leasing and closing results.

—  Working knowledge of Fair Housing and landlord-tenant law; proficiency with property management software.

—  High school diploma or equivalent; valid driver's license, reliable transportation, and ability to pass a background check consistent with applicable law.

■  PREFERRED

—  Bachelor's degree in business, real estate, hospitality, or related field; CAM, ARM, or CPM credential or active progress toward one.

—  Direct Entrata or Rent Manager experience; lease-up or new-construction delivery experience.

—  Experience with build-to-rent operations; conversational Spanish.

BENEFITS

—  Paid time off (PTO), accruing from date of hire.

—  Paid company holidays.

—  Paid sick time.

—  Health insurance coverage.

—  Subsidized on site employee housing.

SYSTEMS & TECHNOLOGY

—  Entrata or Rent Manager — Desert Sol Villas' core platforms for leasing, resident management, accounting workflows, work orders, and reporting. Data accuracy in Entrata is a core job responsibility, not an administrative task.

—  Market and comp research tools, ILS and digital marketing platforms, and reputation/review management.

—  Microsoft Office / Google Workspace — spreadsheet fluency is expected for budget and variance work.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Performed on-site and includes both office-based and outdoor property work in all seasons. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

—  Regularly required to sit, stand, walk, talk, hear, and use hands to handle or feel; frequently required to walk the property, including stairs and uneven exterior surfaces.

—  Occasionally required to stoop, kneel, crouch, reach, or climb; must be able to lift and/or move up to 25 pounds occasionally.

—  Requires close and distance vision with the ability to adjust focus for inspections and document review.

—  Exposure to outdoor weather, cleaning agents, and construction environments; moderate noise level.

—  Must be available for after-hours emergencies and on-call rotation; some travel between properties and to corporate meetings.

EQUAL EMPLOYMENT OPPORTUNITY

Desert Sol Villas is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and business need. Applicants requiring an accommodation should contact [HR contact name and email]. Desert Sol Villas is committed to Fair Housing in all of its communities and expects every employee to uphold that commitment without exception.

This description reflects the general nature and level of work expected of the position. It is not an exhaustive list of duties and does not constitute an employment contract or alter the at-will nature of employment. Duties may be modified at the discretion of the Company.

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