Assistant Store Manager

Assistant Store Manager

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you!

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

Responsibilities

Lead & Inspire Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.

Drive Sales & Retention Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.

Develop your Team Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.

Ensure Operational Excellence Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.

Create an Exceptional Customer Experience Maintain a welcoming, well-organized store that reflects Spectrum's brand and ensures customers receive top-tier service.

Manage Inventory & Compliance Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum's brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

Qualifications

Required Skills/Abilities & Knowledge

Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner

Significant time working retail store environment

Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment

Detail oriented and a good problem solver

High comfort level with personal technology, such as mobile devices and personal video platforms

Knowledge and ability to use computer and software applications

Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Work scheduled overtime as needed

Required Education

High School Diploma or equivalent

Required Related Work Experience

2-3 years Sales/Customer Service experience

Preferred Qualifications

Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience

Tech Knowledge: Familiarity with the latest technology and devices.

Travel: Willingness to travel to other locations as business needs dictate.

Education: Bachelor's Degree or equivalent work experience.

Sales Training: Certifications in sales training are a plus.