Mobile Service Coach

Mobile Service Business Consultant & Performance Coach

Overview

This role supports the implementation and growth of mobile service operations within dealership networks. The position combines consulting, sales coaching, and hands-on technical training to help service teams adopt scalable, profitable business models while improving customer experience and operational performance.

This is a highly visible, field-based role requiring both strategic thinking and hands-on execution-working directly with leadership while also training technicians in real-world environments.

Key Responsibilities

Business Growth & Sales (50%)

• Partner with dealership leadership to drive adoption of mobile service programs
• Present value propositions, address objections, and build sustainable service operations
• Support go-to-market strategies and revenue growth initiatives

Change Management & Operations (25%)

• Implement new processes and workflows across service operations
• Analyze KPIs and performance metrics to identify improvement opportunities
• Provide root cause analysis and actionable recommendations to improve efficiency and profitability

Technical Training & Field Support (25%)

• Deliver hands-on training within mobile service units and dealership environments
• Train technicians on service procedures, tools, and equipment usage
• Support launch activities and ongoing operational execution

Additional Responsibilities

• Serve as a subject matter expert for mobile service operations, workflow, and implementation
• Deliver both technical and non-technical training (in-person and virtual)
• Train staff on customer engagement, sales techniques, and service excellence
• Monitor dealership performance metrics and provide ongoing coaching
• Support parts inventory strategy and stocking plans for mobile operations
• Ensure consistent execution of service processes and customer satisfaction initiatives

Qualifications

Required

• High School Diploma (Bachelor's degree preferred)
• 3+ years of customer-facing experience within the automotive industry
• Strong communication skills with the ability to influence at all levels
• Ability to travel up to 80% (drive and fly)
• Comfortable working in both strategic and hands-on environments

Physical Requirements

• Ability to stand, walk, bend, kneel, and work around/under vehicles
• Capable of lifting and moving tools and equipment (10-50 lbs)
• Willingness to work outdoors in varying weather conditions

Preferred

• Bachelor's Degree
• 5+ years of automotive experience (dealership or aftermarket preferred)
• Experience training technicians or leading service teams
• Strong presentation and public speaking skills
• Knowledge of automotive systems and service processes
• Familiarity with service sales techniques and customer experience best practices

Work Environment

• Field-based role supporting multiple dealership locations
• Frequent travel required across assigned territory
• Mix of indoor shop environments and outdoor working conditions

Equal Opportunity Employer

EOE (including Disability/Veterans)

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