Sr. Product Manager - Core Services Platform

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do This role is a critical intersection of technical architecture, business strategy, and go-to-market enablement. As the Senior Product Manager for Docusign Core Services Platforms, you will be the single owner responsible for defining the system strategy that supports Docusign’s largest enterprise customers. Your success will be measured by your ability to translate deeply technical, multi-system impact into tangible business outcomes and ensure our most strategic initiatives launch efficiently. You bring deep technical acumen and thrive owning products built on highly complex, distributed platforms, where success depends on understanding system architecture, data models, and failure modes as well as customer and business requirements. You are comfortable reading technical design docs, APIs, logs, and schemas; collaborating closely with architects and engineers to shape resilient, scalable solutions; and asking the right probing questions to uncover upstream and downstream impacts of a change. You can translate intricate, multi-system behavior into clear requirements and tradeoffs, make sound decisions for customer and business in the face of ambiguity, and proactively identify risks, edge cases, and technical debt in large, business critical platforms. This position is an individual contributor role reporting to the Lead Product Manager . Responsibility Act as the internal owner and advocate for the core platform layer, connecting technical investment to customer value Lead the Strategy and Roadmap for delivering Docusign Core Services initiatives, serving as the connective tissue between platform strategy and customer experience Profile systematically high-value, innovative business use cases while skillfully navigating the complexity of highly technical, distributed systems (e.g., microservices architecture) Drive the vision and requirements for complex, multi-system platform changes, translating these into clear, developer-ready functional specifications and a delightful customer experience Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers Define and operationalize the success metrics (KPIs) for platform performance and customer-facing usage features in collaboration with Data Science, using telemetry to guide continuous testing and experimentation Develop a deep understanding of key customer personas, struggles, and Jobs to be Done by leveraging primary and secondary research across the customer lifecycle Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, while rigorously identifying dependencies and relative priority with other product managers Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards Drive successful go-to-market and adoption by collaborating cross-functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other internal partners Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s Degree in a technology-related area of study (e.g., CS, EE, IT, Systems, MIS) 6+ years of directly relevant experience in product management for SaaS products and services with a Master’s degree OR 8+ years with a Bachelor’s degree Experience with distributed systems and microservices architecture that enables product at high enterprise scale Experience building and gaining consensus on comprehensive business cases for new product capabilities and innovations Experience delivering products using iterative or Agile methodologies Preferred Master’s degree in Computer Science, a closely related advanced degree (M.S., M.Eng, M.IT.), or Master of Business Administration Strong Growth Mindset: A consistent passion for continuous learning and a willingness to operate in a dynamic, fast-paced environment where priorities can shift Sense of Ownership: You are self-directed, manage a complex workload with autonomy, and demonstrate a consistent track record of seeing projects through to launch, adoption, and ongoing health Exceptional executive presence and dynamic communication skills (verbal and written), with the agility to shift seamlessly between strategic vision and technical detail based on the audience Demonstrated Systems Thinking: Proven ability to anticipate downstream impact, connect seemingly disparate technical components, and prioritize investments based on total system benefit Proven ability to build lasting, cross-functional partnerships with both internal (Engineering, UX, Sales, etc.) and external groups Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

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