Wholesale Payments Onboarding Project Manager

The Wholesale Payments Onboarding Project Manager I Directly responsible and accountable for coordinating and leading mid- to large-sized and moderately complex implementations from initiation through completion. The overarching goal is to provide a best‑in‑class client experience, enabling Truist to achieve our vision and improve revenue realization. Application the role requires high-level project management knowledge, plus technical and product knowledge related to Wholesale Payments solutions. The role works independently with guidance only in the most complex situations. Employment Details Employment type: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Essential Duties and Responsibilities Lead or coordinate project planning activities for mid‑sized, less‑complex clients, prospects, accounts, projects, or internal relationships. Provide direct communication and interaction with clients and other personnel regarding all aspects of implementation efforts. Use significant judgment on moderate to complex business problems. Define problems and scope parameters, organize project teams, assign responsibilities, develop schedules and milestones, identify structures of authority and processes for decision making, and determine resource requirements. Ensure shared understanding of project deliverables within the team and client. Establish and maintain relationships with all stakeholders and manage resources throughout the entire project. Demonstrate understanding of the business line and basic understanding of the overall firm. Meet sometimes less‑clearly defined demands and influence junior colleagues. Measure project performance using appropriate systems, tools, and techniques. Report on the status of projects including milestones, deliverables, and plans to all project team members, the client, and the client’s deal/coverage team. Troubleshoot and manage activities to ensure adherence to internal and external quality standards. Perform risk management to minimize project risks. Influence timelines, expectations, and proactively negotiate across departments and sometimes functional management. Use appropriate verification techniques to manage changes in project scope, schedule, and client impact. Create and maintain project documentation. Required Qualifications Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience. Five or more years of progressive related experience in consulting, project management or process improvement. Strong understanding of project management frameworks and methodologies. Expert‑level verbal and written client communication skills, proactive, and able to adapt messaging based on audience. Ability to manage and negotiate with clients, vendors and alliances. Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills. Ability to communicate with and influence others, conduct difficult negotiations and meet stringent timelines for project deliverables. Strong risk management skills. Demonstrated advanced understanding of business, resources, priorities, needs and policies. Proven ability to make decisions under pressure and bring clarity to ambiguous assignments. Demonstrated ability to effectively manage time, delegate and problem‑solve. Preferred Qualifications Certification in Project Management Professional (PMP) or Treasury Management Professional (CTP). Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies. Experience in Wholesale Solutions or cash management environment. Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive at least 10 days of vacation (prorated), 10 sick days (prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. Equal Opportunity Employer Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E‑Verify IER Right to Work. #J-18808-Ljbffr Truist