Guest Services Team Member - Rhythm & Rally

GUEST SERVICES TEAM MEMBER - Rhythm & Rally

Sports Facilities Management, LLC

LOCATION: Macon, GA

DEPARTMENT: GUEST SERVICES

REPORTS TO: PICKLEBALL SPORTS MANAGER and FACILITY MANAGER

STATUS: PART TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Rhythm & Rally is a 160,000 square foot, 2 level indoor pickleball facility. Each level holds 4 pods of 4 courts, for a total of 32 courts. This facility is used for tournaments, membership activity and local programming. Rhythm & Rally also offers multipurpose rooms for parties and events, a retail store and food and beverage options coming soon.

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism and recreation master planning, program planning, and feasibility through professional facility management services. Our 90+ managed venues and 4000+ team members, represented by the SF Network, welcome more than 30 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet members and guests and provide information and wayfinding as needed
• Become proficient with the facility's court management, reservation and booking system
• Know and enforce the venue policies and procedures
• Provide courteous and friendly first-in-class service to all members and guests
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Be knowledgeable about facility programs (format, pricing, dates/times, etc.)
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Operate multi-line phones
• Record waivers and event information
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist with selling membership packages and court rentals
• Assist Pickleball Sports Manager with programming
• Assist in the Pro Shop
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be at least 16 years of age
• Possess a valid Driver's License
• Customer service experience preferred
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Proficient computer skills with basic software platforms
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to members, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• General familiarity with the sport of pickleball preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise