Customer Support Associate

Customer Support Associate Jersey City, NJ; Salt Lake City, UT Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next? About the Role Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine. This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines. What You'll Do: Resolve small business owners' questions and requests regarding Bluevine's products via inbound calls, outbound follow-ups, emails, and/or chats. Ensure customer requests are resolved efficiently and effectively while addressing the customers' stated and unstated short-term & long-term needs. You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer. Leverage Bluevine's innovative technology solutions and systems to process customer's requests. Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics. Identify, resolve, and/or escalate risks and trends that may impact the customer experience. Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements. Be adaptable and flexible to support business needs, including short-term scheduling adjustments. Be a part of creating a fun and engaging culture. Core Capabilities or Competencies: You have a passion for helping people and you love making a difference in the lives of others. You thrive in ambiguous and rapidly changing environments. Learning things quickly and making swift decisions is nothing new for you. New Hire Hourly Pay: $23 / hour (non-exempt) Benefits & Perks (US Based ONLY) Excellent health coverage and life insurance benefits 401K with an immediate 3% company match PTO, Company Holidays, and Flexible Holidays Company-sponsored Mental Health Benefits, including 1:1 therapy Over $1,000 each year to spend on your personal wellness Monthly WFH stipends totaling over $1,000 annually Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents Access to financial coaches and education sessions Weekly catered lunches and fully stocked kitchen pantries Community-based volunteering opportunities