SAF/IS Regional Program Specialist - Reserve

Regional Program Specialist – Reserve (Services to the Armed Forces) Support the American Red Cross Services to the Armed Forces (SAF) programs in overseas locations. This position involves deploying to a U.S. military installation in the Middle East, Africa, or Eastern Europe for a 6‑month assignment with accompanying remote and in‑person training. Candidates must live and work on a military base, adhere to military rules and customs, and operate in dynamic and austere environments. Key Responsibilities Emergency Communication Casework (SAF Hero Care Network Services) Facilitate the delivery of emergency communication messages and related support services to military members and their families. Coordinate and conduct follow‑up services with clients and ensure all activities are logged and documented. Maintain operational awareness by updating rosters, unit contacts, and case logs in alignment with mission guidelines. Support contingency operations during high‑volume events and serve as the local liaison for Hero Care casework. Financial and Reporting Management Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities. Identify trends, assess service needs, and contribute recommendations for program improvement. Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members. Assist with travel coordination, logistics, and reporting as needed for mobile deployments. Relationship Management and Community Outreach Build strong and sustained relationships with military leadership, command staff, and installation partners. Conduct outreach through command briefings, education sessions, presentations, and one‑on‑one engagements. Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels. Represent the Red Cross at official functions, ceremonies, and community events. Volunteer Management Manage all phases of the volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and off‑boarding. Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services. Utilize the Volunteer Connection platform to manage volunteer documentation, communication, and compliance. Promote a positive, inclusive volunteer environment aligned with Red Cross values. Service Delivery Management Ensure consistent and high‑quality delivery of Red Cross programs to service members, veterans, and their families. Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs. Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives. Provide family support services including wellness check‑ins, emergency communications, and referrals to community resources. Promote and implement International Services programs within the local community. Mobile Deployment Readiness and Operational Support Serve as a deployable member of the SAF Mobile Team for a 6‑month overseas assignment. Support U.S. military operations across the Middle East, Africa, and Eastern Europe. Live and work on military installations, following all base policies, customs, and operational requirements. Maintain full deployment readiness, including required medical clearances, training certifications, and security standards. Support emergency, surge, and disaster operations as part of the Hero Care Network Contingency Team. Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations as needed. Qualifications Education: Bachelor’s degree in business, public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: Minimum of five years related experience in program management or related field. Preferred: Current, valid driver’s license with good driving record. Skills: Strong computer skills, public speaking, effective verbal and written communication, interpersonal skills, ability to work individually or in a team, strong time‑management, familiarity with military culture and regulations. Other: Must meet strict medical and physical requirements, including immunizations required by the U.S. military. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401(k) with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr American Red Cross