Loan Servicing Specialist

Loan Servicing Specialist (Call Center Representative)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Loan Servicing Specialist (Call Center Representative) will provide professional and knowledgeable assistance to borrowers in a call center environment. Responsible for providing outstanding customer service experience for loan customers, third party requestors and internal CrossCountry Mortgage, LLC staff. Act as the first point of contact for customer telephone calls and e-mails to ensure their satisfaction and loyalty by assisting in, and resolving, a wide variety of Loan Servicing inquiries. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

Job Responsibilities:

• Responsible for the new loan set up on the sub-servicing system.
• Perform outbound calls and receive inbound calls from borrowers, providing customer service support to borrowers.
• Pull all required documents for the new loans.
• Follow up with appropriate departments to obtain missing documents.
• Reconcile and monitor data accuracy on the MERS systems.
• Work with insurance companies to reflect the proper mortgagee clause.
• Monitor and collect first payments from mortgagors.
• Respond to inquiries from mortgagors on their loan account.
• Other duties as assigned.

Qualifications and Skills:

• Associate's degree or equivalent in business related field or equivalent combination of education/experience, preferred.
• A minimum of 1 years' residential mortgage processing experience.
• Experience in banking or financial related field, preferred.
• Knowledge of loan documentation, loan systems, operations and accounting.
• Proficient with Microsoft Excel and Word.
• Excellent attention to detail and organization skills.
• Excellent communication and customer service skills.

CrossCountry Mortgage, LLC offers more than a job, we offer a career. Apply now to begin your path to success!