AGFC IT Asset Manager/Technical Support

Engagement Type Contract

Short Description

The Arkansas Game & Fish Commission IT Asset
Manager/Technical Support position will provide IT Asset Management and
technical support for the Information Technology Division and End Users.

Complete Description

Join
the Arkansas Game and Fish Commission as a Field IT Support Technician, serving
as a vital link for tech support across our statewide operations. You'll be the
go-to expert providing IT asset management and hands-on technical support to
end users across Arkansas, ensuring our team has the technology they need to
protect and preserve our natural resources.

What You'll Do

● Lifecycle Management: Track
and manage IT hardware and software assets from initial acquisition through
active maintenance to secure decommissioning.

● Software Asset Management: Monitor
software license utilization, enforce license request compliance, prevent
over-licensing, and manage vendor audit defenses.

● Inventory Control: Maintain
the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time
inventory tracking across remote and on-premise teams.

● Procurement &
Vendor Relations: Partner
with Fiscal and procurement teams to review contracts, renewals, purchases, and
negotiate pricing for enterprise software and hardware.

● Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and
automated asset tracking workflows.

● Ticketing & Documentation: Manage
support requests and document system configurations using an online ticketing
and documentation portal.

● Reporting & Analytics: Generate
recurring reports on asset utilization, operational costs, compliance risks,
and lifecycle refresh cycles.

●
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS,
Android) across multiple field offices.

● Field Assistance: Serve as
the \"eyes and ears\" in the field, providing on-site technical
leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular
travel to AGFC offices statewide (average 2 days per week) with and without
AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

● 3+ years of experience in each of the following:

○ Helpdesk or Field technician support

○ End User Hardware Support (laptops, desktops, mobile devices)

○ IT Asset Management

○ ITSM/ITAM Tools

○ Software installation and maintenance

● Exceptional customer service skills with a commitment to user satisfaction

● Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

● CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT
certifications

● Experience with Freshservice ITSM/ITAM

● NinjaOne RMM

● Google Workspace administration experience

● Experience in government or conservation organizations

● Bachelors Degree in Computer Science, Information
Systems, Business Administration, or related field

Technical Skills

● Windows 11 operating systems

● Active Directory administration

● iOS and Android mobile device management tools

● Network monitoring and discovery tools

● Antivirus and security software and tools

● Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes
ownership of their work, demonstrates problem-solving initiative, and thrives
in a customer-focused environment. You should be comfortable working
independently in the field while staying connected to the larger IT team.

Required/Desired Skills

Skill Required/Desired Amount of Experience
IT Asset Management	Required	3.0	Years
ITSM/ITAM tool administration	Required	3.0	Years
Helpdesk or Field Technician Support	Required	3.0	Years
Software installation and maintenance	Required	3.0	Years
End-User Hardware Support	Required	3.0	Years
A+/CSAM/CHAMP/ITIL related certification	Required
NinjaOne RMM	Highly desired
Freshservice ITSM	Highly desired