Store Manager

Summary:The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.Essential Responsibilities:Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.Attractively display merchandise for customers. Use merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.The store should always look its best when it is open for business each day, and every effort should be made to maintain it throughout the day.The Manager is responsible for adopting a plan to ensure the store is appropriately cleaned before it opens for business. Most activities, such as rearranging inventory and rotating merchandise, should be performed whenever possible before the store opens.Customers must receive pleasant and polite attention. Managers must pay special attention to customer and donor relations by training store employees and encouraging them to be courteous and helpful to customers and donors.Managers must be responsive to customers' and donors’ needs and opinions and should always handle complaints politely.The Manager must ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.Able to work a flexible schedule, including weekends.Education, Experience, and RequirementsAssociate's degree (A.A.) or equivalent from a two-yearCollege or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.Excellent customer service skills. Must pass a background test. Must pass a drug test. Prior felony convictions will not exclude you from employment, only those that are job-relatedEssential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Constantly required to stand for an entire shiftConstantly able to walk for extended periods and able to use hands to grasp, handle, or feelConstantly able to reach above shoulders and outward with arms and hands, climb, have good balance, sit and stoop, kneel, crouch, and crawlConstantly communicate effectivelyConstantly able to lift and move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusAble to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Able to apply concepts of introductory algebra and geometry.Regular and timely attendanceAble to work flexible hours, including weekendsEnglish is required, and Spanish is a plus in all the stores.Able to work in a competitive marketAble to work with others in a safe and appropriate mannerRegular and timely attendanceLeadership:The store manager is responsible for the success of the store operation in a remote location from Goodwill Industries’ administrative offices and must manage without daily on-site supervision. To succeed, the manager must have the leadership qualities necessary to guide store personnel and perform marketing and administrative duties that will ensure goal attainment. The manager must lead by example in developing a disciplined, motivated workforce that can work harmoniously.The Manager is responsible for the performance and conduct of the store employees. The manager must ensure appropriate employee performance by clearly explaining their duties and responsibilities, providing necessary training, scheduling work effectively, and guiding employees to correct errors and improve their performance. The Manager, Regional Manager, and Human Resources will hire, promote, discipline, or terminate staff members when necessary. The manager must document or make recommendations to address any personnel issues that could lead to further personnel actions. The manager’s responsibilities for the store are in effect whether the manager is present or absent from the store. The manager must fully train an assistant manager and 3rd key holder to assume the store's responsibilities during the manager’s absence. When absent, the store manager must train all employees to perform all the store’s functions efficiently.The manager should understand the business well enough to recognize what can cause sales to increase or decrease and what actions are usually needed to improve sales. The manager must be aware at all times of the store's degree of success or failure in achieving sales goals. Suppose the store is not performing as expected. In that case, the manager must take appropriate corrective actions to improve the situation in areas under their control or make positive recommendations for improvement in areas not under their control.Managers are required to attend periodic sales management meetings at the administrative offices. At these meetings, store managers receive goals, information, and instructions that they must pass on to their employees as needed.Administration:The store manager must operate the store per established policies and procedures and with sound business and commercial practices. Procedures for opening and closing the store at established times should be observed to ensure security. Lights should be turned off and/or on, air-conditioning systems should be checked, and security alarms or other related systems should be armed and activated. The manager is responsible for returning to the store at the request of Goodwill Industries to reset the alarm or attend to an emergency.The manager protects Goodwill Industries’ property and assets from loss, theft, or damage. The store manager must ensure that merchandise is not removed unless through sales or other methods authorized by procedures or the immediate supervisor. In the event of damage, theft, loss, illegal entry to the facility, or unauthorized removal of goodwill property, the store manager must always gather all the facts and immediately notify the immediate supervisor and, when appropriate, the appropriate law enforcement agency.Take special measures to protect Goodwill Industries’ cash by following proper cash handling procedures. To accomplish this, maintain petty cash fund in a locked safe; make daily bank deposits; verify checks and credit cards for legitimacy; sales receipts must be deposited intact; complete daily sales reconciliation form; if cash overages or shortages occur, make an appropriate investigation to discourage employee theft from the cash register, retrain cashiers or take disciplinary solid measures to prevent further incidents.The store manager must ensure that the premises are neat, orderly, safe, and sanitary. The manager must also ensure the facility is kept in proper operating condition. If repair or replacement is necessary, please report it accordingly. The manager must also maintain a strict alert for fire and safety hazards, reporting any violations to superiors immediately. The manager must also follow established procedures and instruct subordinates in fire prevention and safety practices.Ensure that all records, including daily sales reconciliations, timecards, employee evaluations, employee authorization requests, illness/injury reports, and other required documents and reports, are completed accurately and promptly. The manager is responsible for ensuring all employees are appropriately trained to comply with these procedures.The store manager must avoid establishing a whole office by maintaining additional records or performing other unauthorized clerical activities. These activities can interfere with the manager’s ability to devote time to providing leadership to meet sales goals.Supervisory ResponsibilitiesManages 2-5 subordinate supervisors supervising 5-30 employees in the Donated Goods Store. Is responsible for these units' overall direction, coordination, and evaluation. Also directly supervises 5-25 non-supervisory employees. Carries out supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Problem-Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Delegation - Delegates work assignments; Matches the responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; supports affirmative action and respects diversity.Strategic Thinking: Understanding the organization's strengths and weaknesses; analyzing the market and competition; identifying external threats and opportunities; adapting strategy to changing conditions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Safety and Security—Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals.; Completes tasks on time or notifies the appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. For the stores Biscayne, Calle Ocho, Coral Way, Country Walk, Flamingo Plaza, Hialeah, Hialeah Gardens, Redland, Sunset, Tamiami, and West Hammocks, Bilingual is required.Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills - The individual should be familiar with spreadsheet and word-processing software to perform this job successfully.Work Environment: The noise level in the work environment is usually moderate. #J-18808-Ljbffr Goodwill of South Florida