Patient Care Coordinator

Patient Service Representative

We are seeking a compassionate and detail-oriented Patient Service Representative to join our team. The successful candidate will handle a high volume of inbound calls, providing exceptional service to patients, families, and caregivers across our health system. This role is vital in ensuring timely access to care and enhancing the patient experience.

Responsibilities

• Answer a high volume of inbound calls, serving patients, families, and caregivers.
• Provide compassionate, patient-centered service by actively listening and understanding each caller's unique needs and preferences.
• Schedule appointments accurately and efficiently to promote timely access to care.
• Serve as an advocate for patients by guiding them through services, providers, and next steps.
• Enter and validate demographic, insurance, and appointment information to ensure accurate patient records and system integrity.
• Explain appointment details and pre-visit preparation requirements in a clear, respectful, and supportive manner.
• Identify when referrals or insurance limitations apply and communicate available options or next steps.
• Collect and process co-pays, deductibles, and other patient payments when applicable.
• Respond to a wide variety of questions related to physicians, services, locations, and logistics.
• Collaborate with team members, clinics, and departments to enhance the patient experience and support operational excellence.
• Meet quality and productivity standards with coaching and support during the first 90 days of employment.
• Appropriately escalate concerns to leadership to support service recovery and ensure positive patient outcomes.

Essential Skills

• Customer service experience, particularly in a healthcare setting.
• Experience in a call center environment.
• Knowledge of prior authorization processes.
• Strong data entry skills.
• Familiarity with medical and Medicare insurance verification.

Additional Skills & Qualifications

• 2-3 years of customer service experience.

Work Environment

The work environment offers room for growth with opportunities for advancement to Rep 1, Rep 2, and Team Lead positions, each accompanied by a $1 pay raise. Additionally, there is a 2-3% pay increase every year based on performance. The role requires collaboration with various teams to ensure a supportive and efficient patient experience.

Job Type & Location

This is a contract position based out of Shaker Heights, OH.

Pay and Benefits

The pay range for this position is $18.50 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Shaker Heights, OH.

Application Deadline

This position is anticipated to close on Jun 30, 2026.