Onsite Call Center Representative

Onsite Call Center Representative$19.00/hr | Shifts: 2:30pm -11:15pm training - 2:00pm - 11:00pmQualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.Veterans and military family members are encouraged to applyResponsibilitiesWhat You'll DoAnswer inbound customer service calls, emails and chatsAssist with:Credit card and consumer loan questionsFraud-related inquiries and authorizationsChecking, savings, and CD account maintenanceHelp members recover online credentialsComplete account updates (authorized users, balance transfers, IRA changes)Document interactions clearly and accuratelyEscalate issues when needed and follow established proceduresMeet service level, quality, and attendance expectationsQualificationsWhat We're Looking For1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plusCall center experience preferred but not requiredHigh School Diploma or GEDStrong verbal and written communication skillsComfortable handling difficult conversations professionallyAbility to multitask in multiple computer systemsTyping speed: 20 WPM with 90% accuracyReliable attendance and willingness to work scheduled shiftsBasic computer and troubleshooting skillsWhat We Offer:We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:Medical, Dental & Vision Coverage with multiple plan optionsTelemedicine & Mental Health Support for convenient carePaid Time Off (PTO) that grows with your tenure401(k) with Company Match to help you plan for the futureEmployee Assistance Program (EAP) with free counseling and wellness resourcesCompany-Paid Life & Disability Insurance for added peace of mindTuition-Free Business Degrees through Rochat School of Business for employees and eligible family membersVoluntary Benefits including accident, critical illness, hospital coverage, and moreAdditional Perks like legal assistance, identity protection, and pet insuranceQUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.Pay RangeUSD $19.00 - USD $19.00 /Hr. Qualfon