Service Desk Associate

Weis Markets Service Desk Associate

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address: 7100 Salem Fields Boulevard

Essential Duties and Responsibilities

• Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom.
• Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales.
• Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates.
• Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
• Responsible for all tenders including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• May complete other duties of staff as required by management.

Supervisory Responsibilities

This position currently has no supervisor responsibilities.

Qualification Requirements

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Rate of Pay and Benefits

The hourly rate for this position starts at $12.77 and goes up to $20.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.