IT Specialist

IT Specialist

Forest Hills, NY

Salary: $25.74–$26.92 hourly

Schedule: Monday–Friday | 35 hours per week

Status: Full-Time

Job Description

Join Queens Community House! Are you an IT professional who enjoys solving problems, supporting people, and making technology work better? Join Queens Community House (QCH) and use your technical expertise to help a mission-driven organization make a meaningful difference across Queens.

At QCH, technology is more than keeping computers running—it helps our staff connect with the communities we serve, deliver programs, collaborate across sites, and protect important information.

We are seeking a knowledgeable and solutions-oriented IT Specialist to join our Information Technology team. Reporting to the IT Operations Manager, you'll help maintain and improve QCH's technology systems while providing responsive technical support to employees throughout the organization.

If you're someone who enjoys troubleshooting, working on technology projects, collaborating with different departments, and finding practical solutions to complex problems, we'd love to hear from you!

What You'll Do

As an IT Specialist, you'll play an important role in keeping QCH's technology systems secure, reliable, and effective.

Technical Support & Troubleshooting

• Provide technical support to QCH staff and troubleshoot computer and technology issues.
• Review diagnostics and assess the functionality, performance, and efficiency of systems.
• Identify, troubleshoot, and resolve system issues.
• Install, configure, maintain, and update software and hardware as needed.
• Provide guidance and support to employees using QCH technology systems.

Technology & Security

• Implement and maintain appropriate security measures.
• Monitor security certificates and assist with organizational technology compliance requirements.
• Help protect QCH systems, files, and information from security risks.
• Support system updates, maintenance, and other technology security initiatives.

Technology Projects

• Meet with QCH departments to understand technology needs and requirements.
• Work with departments to define project scope and desired outcomes.
• Develop project timelines and identify the resources needed for implementation.
• Define software, hardware, and network requirements.
• Prepare project status reports and communicate progress and challenges.
• Research and recommend technology solutions that support organizational needs.

Systems & Network Support

• Support network management and administration.
• Assist with software development and database administration.
• Monitor systems and identify opportunities for improvement.
• Anticipate technology replacement and upgrade needs and report associated costs.
• Travel to QCH program sites to provide technical support and assist with technology projects.

Qualifications

What You Bring

Required Qualifications

• Bachelor's degree in a technical discipline such as Computer Science, Information Technology, Computer Engineering, or a related field.
• Extensive experience in IT support or a related technology role.
• Strong troubleshooting and problem-solving skills.
• Experience with computer hardware, software, networks, and technology systems.
• Proficiency in multiple programming languages.
• Ability to communicate technical information clearly to staff with varying levels of technical expertise.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work independently and collaboratively as part of a team.
• Willingness to travel to QCH sites as needed.

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Cybersecurity, or a related field.
• Professional IT certifications.
• Experience with network management, database administration, software development, and/or information security.
• Experience supporting technology across multiple locations.

What You'll Get

At Queens Community House, you'll join a passion-led, mission-driven organization committed to enriching the lives of our diverse Queens community.

QCH offers a competitive salary and comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403(b) Retirement Plan
• Up to 27 days of annual leave — 17 days in your first year
• 12 Sick Days
• Specified Federal Holidays Off
• Professional Development, Training & Networking Opportunities

QCH supplements the New York State Paid Family Leave benefit to ensure eligible team members receive full pay during their approved leave.

Make an Impact Through Technology

At QCH, every role contributes to our mission. As an IT Specialist, your work will help ensure that employees across our organization have the technology, systems, and support they need to serve our communities effectively.

Bring your technical expertise to an organization where your work helps make a difference.

Ready to Join QCH?

We are a passion-led, mission-driven organization that continually seeks to enrich the lives of our diverse member community.

If you're ready to put your IT skills to work in support of a meaningful mission, we invite you to apply! Apply today and join the Queens Community House team.

Equal Employment Opportunity

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

Drug-Free Workplace.