Operations Manager

Job Description

Job Description

TCI Group

Job Title: Operations Manager

Department: TCI

Reporting to: VP of IT

Date: September 2025

Position Status: New

FLSA Status: Exempt

Job Summary :

The Operations Manager provides coordination and administrative guidance in the administration of departmental functions and programs as required. Employees in this position participate in the design, development and implementation of programs, policies and practices that enhance the departmental operations and customer responsiveness of the department that should increase overall service.

Minimum Qualifications :

Education

Bachelor’s Degree in Mechanical Engineering preferred

Experience

Related experience to include two (2) years of supervisory experience.

Licensure, Certification, and/or Registration

Other

Job Duties

Essential Duties

% of Time

• Performs as a generalist using broad knowledge and experience to review and provide guidance to the department in the areas of process, operations and system flow.
• ● Participates in the development of policies and procedures.
• ● Leads and supports the development and implementation of various departmental programs and projects.
• ● Represents the department regularly at meetings.
• ● Meets with employees regarding departmental issues and initiatives.
• Responds to a variety of questions and or problems concerning departmental issues and initiatives.
• ● Assists with employee training and development needs.
• ● Supervises assigned staff.
• ● Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, etc. Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
• ● Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of documentation, files, accounts, and equipment.

90%

• Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact.

Other duties as assigned

10%

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Lifting/Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Climbing ladders
• Turning
• Repetitive Motions
• More than 2/3 of the day may require standing, using fingers, hands or feet.

Preferred

Hazards:

• Proximity to moving mechanical parts
• Electrical hazards
• ● Environmental hazards from fieldwork (dust, debris, cleaning agents, and confined spaces

Skill Requirements:

Required

• Basic mechanical and electrical troubleshooting skills
• Ability to read technical drawings and schematics
• Installation and maintenance of low-voltage systems
• Customer service skills
• Team-oriented with ability to work independently
• Computer proficiency (internet, mobile devices, email software)
• Accurate documentation and recordkeeping
• Organizational and time management skills

Preferred

• Experience with automation systems and ERP software
• Programming and commissioning skills
• Public speaking/group presentations