Customs Import Specialist

Job Description

Job Description

At GHY, we don’t just move goods across borders — we move possibilities forward. As one of Canada’s 50 Best-Managed Companies, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.

About the Role:  Reporting to the Client Care Manager, the Customs Import Specialist is responsible for processing shipment releases for our clients accurately and efficiently while delivering outstanding service.

What You’ll Do:

• Monitor assigned entry folders and prioritize shipments by ETA for timely submission to customs
• Process entries for ocean, air, truck, and rail shipments
• Handle in-bonds, AES filings, prior notices, manifests, and ISF submissions
• Review documentation to ensure complete entry packages before processing
• Communicate internally and externally with carriers, vendors, and clients via phone and email
• Monitor entry dashboards and escalate “moment of truth” issues to the Production Manager
• Perform other duties as required

Who You Are:

• Ability to represent GHY professionally and collaborate effectively
• Strong prioritization skills in a fast-paced, changing environment
• Self-motivated and able to work independently
• Exceptional attention to detail and problem-solving skills
• Proficiency in Outlook, Word, and Excel
• Excellent oral and written communication skills
• Ability to meet tight deadlines

What You’ll Bring:

• Completion of Grade 12 Education
• Prior Brokerage Services/Logistics Experience Preferred
  

Working Conditions:

• Sitting at desk, 95%
• Standing at counter/machine, 5%

Position Classification:

• Associate Level II/III: Wage dependent upon experience. PREMIUM pay offered for Evening Shift. 

LOCATION:

In or Around the Surrounding Areas of Pembina, ND  OR Columbia, SC

HOURS OF WORK: Full-Time Schedule: 40 hours, 2 PM or later shift start...

• Two Stat Holidays may be required to be worked annually
• Participation in the afterhours/on-call rotation will be required

Why You’ll Love Working Here:

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance:  Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits:  Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development:  Access to our internal university, leadership development program

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.