Aquatics Experience Lead

Job Description

Job Description

Diventures is an award-winning swim center, serving thousands of families weekly across 10 locations. We proudly teach swimming lessons for all ages, abilities, and skill levels. We help our swimmers develop important safety skills, learn to swim and enjoy the water, and build a passion for the oceans and marine health.

We are hiring an Aquatics Experience Lead. This important role contributes to the success of Diventures by building and maintaining positive experiences and relationships with our customers through high-touch communication and personalized customer service. The Lead is the main point of contact for swim parents and families in-person, on the phone, and through email. They must be excellent communicators and have great knowledge of the Diventures swim offerings so they can answer all customer questions.

The Lead reports to the Aquatics Experience Manager and will help make sure we are delivering on safety and fun for our customers and our team members. In addition to out-of-water duties, the Lead is expected to teach swim lessons in the water for about half of their time.

Diventures offers extensive paid training, including CPR, AED, and First Aid certifications. All of our Swim Teachers/Instructors are certified through Swim Schools International and learn the latest swim curriculum and teaching techniques.

The Aquatics Experience Lead also provides day-to-day supervision of assigned aquatic programming including scheduling of Swim Teachers, Deck Managers, and Lifeguards. They may fill in for Swim Teachers or other roles when needed.

Key Attributes of the Successful Diventures Aquatics Experience Lead

• Clear Communicator
• Customer Service Mindset
• Attention to Detail
• Organized
• Problem Solver
• Engaging
• Takes Initiative
• Time Management
• Positive and Professional Image

Required Competencies

• Experience in swim program or school
• Safety-first mentality
• Strong written and oral communication skills for in-person, over the phone, and written (email) customer communication
• Mastery of swim IT system (Jackrabbit - training provided)
• Active SSI Swim Teacher Certification for all levels (extensive paid training available if not yet certified)
• Deck Manager Certified (extensive paid training available if not yet certified)
• Lifeguard Certified (opportunities for training available)

Schedule Expectations

• This role requires availability during peak swim lesson times, including evenings and weekends