Real Time Payments- Produce Manager & Delivery - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

As a Product Delivery Manager within Emerging Payment Rails, you will drive intentional, scalable, and repeatable delivery practices that support global growth. You will translate customer and business objectives into actionable requirements, orchestrate cross-functional execution, and continuously improve how products are implemented and operated. By partnering across Product, Technology, Operations, Risk, and Compliance, you will help deliver innovative payment capabilities with speed, quality, and a strong focus on client experience.

Job Responsibilities

• Apply expertise in RTP, faster payments, and global payment ecosystems to drive compliant, scalable delivery outcomes.
• Lead end-to-end product delivery activities, including intake, scoping, dependency management, release management, product operationalization, delivery feasibility assessments, and performance reporting.
• Design and implement scalable, reusable delivery frameworks and operating models that can be leveraged across regions, platforms, and client segments.
• Develop clear, comprehensive business, functional, and operational requirements that enable efficient execution by technology and operations teams.
• Champion the client experience by defining measurable outcomes, incorporating feedback loops, and ensuring delivery decisions optimize customer journeys and operational supportability.
• Drive cross-functional execution across Product, Engineering, Operations, Risk, Controls, and Compliance partners, aligning stakeholders on scope, milestones, ownership, and decision-making.
• Proactively manage timelines, dependencies, risks, and resource requirements while escalating issues and decisions as needed to maintain delivery momentum.
• Establish and continuously enhance delivery standards, processes, and governance, including readiness assessments, implementation playbooks, release criteria, and post-deployment reviews.
• Provide transparent, executive-ready reporting on program status, key dependencies, delivery outcomes, and product performance.

Required Qualifications, Capabilities, and Skills

• Strong knowledge of the U.S. payments landscape, including Real-Time Payments (RTP), ACH, Wire, Push-to-Card, digital wallet payments, and emerging payment solutions.
• Understanding of global faster payment schemes and real-time payment networks, including payment processing flows, clearing and settlement concepts, participant models, liquidity considerations, and operational controls.
• 5+ years of experience in payments, treasury services, financial technology, or a related financial services domain.
• 5+ years of experience in product delivery, implementation management, platform delivery, or a related field.
• Demonstrated ability to translate strategic objectives into clear requirements and executable plans for technology and operations teams.
• Proven success leading complex, cross-functional initiatives involving multiple stakeholders and dependencies.
• Strong understanding of delivery management methodologies and continuous improvement practices, including process standardization, root-cause analysis, and metrics-driven optimization.
• Experience managing enterprise-level release and deployment activities.
• Strong risk and controls mindset with experience operating in regulated environments and partnering with governance functions.
• Excellent communication and stakeholder management skills, with the ability to influence decisions and clearly articulate trade-offs.
• Ability to collaborate effectively across global, matrixed organizations.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the product development lifecycle, product design practices, and data analytics.
• Experience building scalable operating models, implementation frameworks, or global delivery standards.
• Deep understanding of global and U.S. payment rails, including RTP, FedNow, Zelle, ACH, Wire, Push-to-Card, Push-to-Wallet, and international faster payment schemes (e.g., Interac e-Transfer/RTR, UPI, Faster Payments, SEPA Instant, PIX), including their operational, technology, risk, and regulatory requirements.
• Experience supporting the delivery, implementation, or modernization of payment platforms, real-time payment solutions, or cross-border payment capabilities at a global financial institution.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.