Customer Service Representative

Job Title

Customer Service Representative

Job Description

• Provides smart customer service at all times through the daily execution of Lowe's Outlets.

• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

• Demonstrates sincere appreciation to customers.

• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's Outlet programs.

• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.

• Writes customer contracts and invoices for equipment rental.

• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.

• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.

• Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.

• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.

• Prepares merchandise in department of responsibility based on customer requirements/specifications.

• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.

• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.

• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler).

• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.

• Assists Pro customers to find product by walking the customer to the correct aisle and bay.

• Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster "in and out" shopping experience.

• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.

• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed.

• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.

• Uses cash register to process sales transactions according to company guidelines.

• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe's Outlets.

• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.

• Processes returns to the Distribution Centers and appropriately disposes/returns items.

• Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.

• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.

• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).

• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Pay Range: $15.00 - $15.60 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.