Assistant General Manager

Job Description

Job Description

The Assistant General Manager is the driving force behind all birthday parties and special events at Do The Beach. This role blends creativity, organization, and leadership to deliver exceptional, memory-making experiences for families. From booking to execution, the Assistant General Manager oversees every detail to ensure our events reflect our mission-bringing imaginative, joy-filled experiences to life in a safe and inclusive environment.

Core Responsibilities

Event Planning & Execution

• Coordinate, schedule, and manage all birthday party and special event reservations through Roller.
• Create engaging, enthusiastic environments where guests feel celebrated and valued.
• Oversee event setup, breakdown, and cleanliness of party areas.
• Lead party logistics including pizza orders, daily party schedules, and final confirmations.
• Maintain regular communication with management on upcoming events and updates.

Team Leadership

• Supervise all party staff, including the Party Team Lead.
• Ensure party sheets and reports (e.g., pizza spreadsheet) are completed accurately and on time.
• Provide ongoing support, training, and guidance to event staff for consistent quality and service.

Inventory & Supplies

• Manage inventory and ordering of all party-related supplies, decorations, and equipment.
• Verify supplies are available and prepared for each event.

Marketing & Guest Relations

• Collaborate with the Marketing team to promote events, drive party bookings, and implement campaigns.
• Develop and manage a post-event follow-up and referral program using Roller/Patch.
• Serve as the point of contact for all birthday-related guest questions, supporting both staff and guests.

Point of Sale & Cash Handling

• Process party deposits and transactions using the POS system.
• Manage till operations including cashing in/out, change requests, and reporting variances to the GM.

Additional Duties

• Assist in front desk operations during events as needed.
• Oversee daily opening and closing procedures and reports.
• Perform other duties as assigned by the General Manager.

Skills & Qualifications

• Exceptional organizational and time-management skills.
• Creative thinker with a guest-first mindset and a passion for event planning.
• Effective communicator-friendly, clear, and confident.
• Ability to manage multiple tasks under pressure with accuracy and composure.