Lead Host

Lead Hostess – Job Description The Lead Hostess is a pivotal member of our team, responsible for creating a welcoming, organized, and efficient front‑of‑house experience. This role ensures smooth guest flow, coordinates reservations, and supports both staff and management in delivering an exceptional dining experience. Key Responsibilities Guest Relations Greet and welcome guests with warmth and professionalism Manage reservations and walk‑in guests to optimize seating arrangements Assist guests with inquiries, special requests, and any issues during their visit Team Coordination Oversee the host/hostess team to ensure smooth daily operations Collaborate with servers, kitchen staff, and management to maintain efficient communication Send bi‑weekly reminders to the host team to uphold service standards Reservation Management Maintain an accurate and organized reservation system Confirm reservations and promptly manage changes or cancellations Assist with coordinating large party bookings Seating & Floor Management Strategically plan seating to maximize capacity while maintaining guest comfort Coordinate with servers to manage dining room flow and pacing Provide accurate wait‑time estimates and keep guests informed of updates Communication Communicate effectively with front‑of‑house and back‑of‑house teams Provide clear direction and updates to the host/hostess team Problem Resolution Address guest concerns or complaints promptly and professionally Partner with management to resolve recurring issues and improve processes Training & Development Train new host/hostess team members on procedures and service expectations Provide ongoing coaching to support team performance and growth Administrative & Operational Tasks Manage customer tags and review concierge emails daily (Top Shelf system) Print menus and maintain organization of daily, weekly, and monthly menu materials Assist General Managers with responding to guest emails and reservation requests (Resy) Monitor and restock bathroom amenities; assist with weekly supply orders Qualifications Proven experience as a host/hostess or in a similar customer service role Excellent interpersonal and communication skills Strong organizational skills with attention to detail Ability to remain calm and professional in high‑pressure situations Demonstrated leadership and team management abilities Familiarity with reservation systems and restaurant operations Flexibility to work evenings, weekends, and holidays as needed #J-18808-Ljbffr The Press Club Grill