Collection Manager

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students. Job Summary The primary purpose of this management role is to execute, maintain, and oversee a variety of intricate student account functions, while providing excellent customer service to students, parents, and the NEIU community. This experienced, customer focused process and operations management role is integral to the day-to-day operations of the Student Payment Services Office under the administrative direction of the Director of Student Payment Services. It plans, implements, and continuously improves policies, procedures, and operational methods related to student account billing, payment plans, and collection functions, ensuring compliance, efficiency, and service quality. Job Description Managing Online Tuition Payment Plan Oversees plan enrollments, cancellations, recalculations, student communications, and delinquency notifications. Develops, implements, and revises policies and procedures related to payment plan administration and collections processes. Ensures compliance with federal, state, and university regulations related to billing and payment practices. Conducts quality control reviews to ensure accuracy of account setup, billing, and communications. Performs periodic operational reviews to improve efficiency, service delivery, and compliance. Student Refund Processing Serves as primary backup to the Director of Student Payment Services for student refund processing and related semester to semester transitions. Ensures adherence to accounting, auditing, and internal control standards in all refund-related processes. Assists in reviewing and improving business workflows related to refunds and account reconciliation. Interprets and applies institutional, state, and federal regulations impacting student refunds and financial transactions. Collection & Emergency Loan Management Approves, processes, and manages the collection of student emergency loans, including interest calculations and delinquency management. Oversees assignment to state offset and other collection mechanisms for delinquent accounts. Implements and monitors collection strategies, policies, and procedures to improve recovery rates and ensure compliance. Conducts quality assurance reviews of collection activities and account handling. Interprets and applies regulatory requirements governing collections and student financial obligations. Accounts Receivable Support & Process Improvement Assists the Accounts Receivable department with special projects and operational initiatives. Supports policy development, workflow optimization, and cross‑functional coordination related to receivables and collections. Additional Duties May select, train, assign work, and evaluate performance of student aid and student workers. Assists the Accounts Receivable department with special projects and operational initiatives. Supports policy development, workflow optimization, and cross‑functional coordination related to receivables and collections. Performs other related duties as assigned. Minimal Qualifications Any one or any combination of the following, totaling four (4) years (48 months), from the categories below: Bachelor's degree in finance, accounting, and/or business: 30 semester hours = 1 year, Associate's Degree = 18 months, 90 semester hours = 2 years, Bachelor’s degree = 3 years. Collection, consumer credit or business experience required for knowledge of collection methods and procedures. Three (3) years (36 months) of collection experience comparable to Collection Assistant Manager level or in other positions of comparable responsibility. Preferred Qualifications Working knowledge of Ellucian Banner system. Working knowledge of Excel and Word. Working knowledge with Touchnet System. Work Schedule Monday and Friday: 8:30 AM – 4:30 PM Tuesday and Thursday: 8:30 AM – 5:30 PM Wednesday: 8:30 AM – 6:00 PM Location NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625) Setting Collections Manager is an on campus position, not eligible for Hybrid or Remote work. Background Check Required Salary Range $53,000-$55,000 Benefits University employees may be eligible for a variety of State of Illinois benefits administered through the Illinois Department of Central Management Service (CMS). Benefits include health, dental, vision, sick and vacation days, and participation in the State Universities Retirement System. Equal Opportunity Northeastern Illinois University is an Equal Opportunity/affirmative action employer. Action employer and invites applications from Women, Minorities, Veterans, Persons with Disabilities, and other qualified individuals. Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation. #J-18808-Ljbffr