Service Manager, Miami

About LucidAt Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.Responsibilities: Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairsPerformance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive resultsSelect, train, and develop employees, ensuring all positions are filled in a timely mannerSupport, implement and provide follow-up for all trainingEnsure the team is providing the highest level of Lucid customer experience while developing lasting relationshipsAddress any client concerns or complaints quickly and professionallyPossess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department complianceDelegate and direct all service tasks, ensuring client vehicles are repaired and returned on timeMonitor employee work and provide guidance, ongoing training, and development as neededWork effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehiclesAcquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service ManagerAssist with or perform administrative tasksResolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectivelyOther duties as assignedQualifications: Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround timeExperience managing a team of technicians for selection, development, performance management, engagement and trainingExceptional ability to collaborate, motivate, and lead individuals, groups, and vendorsVerifiable track record of excellence in Customer ServiceWillingness to assist on repairs on an as needed basisExceptional organization and the ability to drive continuous improvement in a fast-moving environmentExcellent written and verbal communication skillsAbility to build a world-class team from the ground upAbility to analyze and interpret internal reportsAdvanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareAbility to travel on an as-needed basisWillingness to complete Lucid provided CPR training post hireValid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hirePreferred Qualifications: AA/BS in either Automotive Technology or Business Management, or equivalent work experienceKnowledge of HV systems, LV systems, and EV powertrainsStart-up experience and related fast-paced environmentsPrevious OEM specific EV experience and trainingASE CertificationsEPA 609 CertificationAt Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.