Tasting Room Host

Join Our Team at Canza Management, a subsidiary of TLTsolutions Role: Guest Services Specialist, Engagement Location : Plymouth, California Who We Are: At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences. Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture. Job Summary The Tasting Room Host is the face of Amadoras Del Vino and plays a key role in delivering an exceptional guest experience. This position is responsible for guiding guests through wine tastings with warmth, knowledge, and professionalism while fostering meaningful connections that encourage return visits, wine club membership, and brand loyalty. This is a part-time, on-site position ideal for someone who thrives in a dynamic hospitality environment and enjoys working as part of a high-performance team. Key Responsibilities Provide warm, engaging, and knowledgeable wine tasting experiences for guests of varying wine familiarity Share the story of Amadoras Del Vino, our wines, and our region in a compelling and inclusive manner Deliver exceptional customer service in a high-volume tasting room environment Accurately pour, describe, and sell wines while maintaining responsible service standards Actively contribute to wine club sign-ups, bottle sales, and special promotions Handle guest questions, concerns, and special requests with professionalism and problem-solving skills Maintain cleanliness, organization, and presentation of the tasting room and service areas Process transactions accurately using point-of-sale systems Collaborate effectively with teammates to ensure smooth daily operations Comply with all health, safety, and alcohol service regulations Required Qualifications and Skills Minimum 2 years of experience in wine, hospitality, or customer-facing service roles Strong oral communication and storytelling skills Passion for wine, hospitality, and creating memorable guest experiences Demonstrated ability to provide exceptional service in a fast-paced environment Strong problem-solving skills and the ability to remain calm and professional under pressure Team-oriented mindset with a willingness to support colleagues Ability to stand for extended periods and lift wine cases as needed Must be 21 years of age or older Availability to work weekends, holidays, and special events Core Performance Metrics Wine Club Conversion Rate: Target: 20-35% of tasting guests Average Bottle Purchase: Target: 2-3 bottles per guest Revenue per Guest: Target: $45-$75 Return Guest Mentions: "I'll definitely be back" noted by staff Behavioral Indicators Uses guest names Asks discovery questions Invites club sign-up confidently Shares brand story naturally Closes tastings with a clear next step Compensation and Benefits Hourly Rate: $18 - $22 per hour (based on experience) Tips and sales incentives where applicable Employee wine discounts Opportunities for growth, education, and cross-training Supportive, inclusive, and team-focused work environment Russ Reyes View email address on click.appcast.io Ready to Make a Difference? Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors. TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members' unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.