Customer Service Coordinator

Front Desk Coordination and Supervision - Coordinate all aspects of front desk activities and operations for Texas Global. Manage a team of 6-8 student workers. Oversee front desk operations to ensure all visitors are greeted with the highest level of customer service and professionalism. Serve international students and scholars and explain services, procedures, and guidelines. Assess visitors' needs and convey them to Texas Global staff accordingly. Serve as liaison between ISSS/Texas Global units and front desk staff. Regularly convene the Front Desk Advisory Committee, comprised of staff from ISSS and across Texas Global, to ensure consistent communication across units, determine areas of improvement, and review the upcoming calendar for events or deadlines that might impact front desk operations. Serve as liaison between ISSS/Texas Global units and front desk staff. Regularly solicit feedback from Texas Global units to assess the effectiveness of the front desk. Actively supervise front-line student workers and staff the front desk in their absence.Training and Personnel Management - Determine hiring criteria to identify high-performing student employees. Manage training program for newly hired student employees and provide ongoing training throughout the academic year. Communicate with each Texas Global and ISSS unit regarding needs for continuous training. Evaluate job performance and recommend corrections as necessary. Review and submit bi-weekly payroll documents.Administrative Support - Serve as backup to the intercultural programming and initiatives administrative associate by providing administrative support for programs and events, including ISSS signature programs and international student orientation. Support event implementation and logistics, manage event registration and reservations, and disseminate program satisfaction surveys and compile results for evaluation. Collect receipts and track expenses associated with program budgets. Manage and update program inventory and supplies. With guidance from the assistant director, provide additional administrative support to ISSS units, including document review, Sunapsis/myIO administrative tasks, and email inbox support.Support of ISSS and Texas Global Functions - Actively support the critical priorities and functions of ISSS and Texas Global. Regularly staff and support ISSS programs and events for the international population. Attend staff meetings and serve on internal and work groups to support the organization's mission.