Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

Bi-lingual Pharmacy Support Call Center Representative Contract Remote Role – Location (Open to Remote US) Role Purpose: Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Provide payment assistance solutions such as co-pay cards or vouchers. Field requests such as card activation, program eligibility, explanation of program benefit, and troubleshooting of submission rejection. Job Responsibilities: Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user’s issue and provide first level support for problem resolution Document information specific to the resolution and expedite escalation of unresolved issues to the appropriate area Recognize operational challenges and suggest recommendations to management as necessary Work 40 hours per week under moderate supervision Handle multiple shifts (see schedule below) Shift Schedule: 8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00 am – 7:00 pm EST 11:00 am – 8:00 pm EST Minimum Education & Experience: High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) Pay Range: The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located. Equal Opportunity Employment IQVIA is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. EEO Minorities/Females/Protected Veterans/Disabled #J-18808-Ljbffr