Service Supervisor

Job Description

Job Description

The Service Supervisor (South Texas) will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach.Key ResponsibilitiesProject Oversight:  Supervise and coordinate fiber installation crews, daily construction activities, ensuring projects are completed on time and within budget.  Plan and schedule installation projects to meet deadlines and customer expectationsTeam Management:  Lead and coordinate the work of construction personnel, fostering a collaborative and effective work environment.  Quality Assurance:  Ensure all work meets specified quality standards and complies with relevant regulations and safety protocols.  Ensure compliance with safety regulations and company procedures are followed.Scheduling and Planning:  Develop and maintain project schedules, monitor progress, and adjust plans as necessary to address any issues or delays.  Safety Compliance:  Enforce adherence to safety guidelines and regulations, conduct site inspections to identify and mitigate potential hazards, and quality control checks.Communication: Collaborate with project managers, engineers, and customers to resolve issues.  Serve as the primary point of contact between clients, engineers, and suppliers, providing regular updates and addressing concerns promptly.  Documentation:  Maintain accurate job documentation, including work orders, reports, and inventoriesWorkflow Oversite:  Identify process improvement opportunities to increase efficiency and reduce costsExtensive travel required: Monday through Friday to support active project sites.  This role requires consistent on-site presence where work is being performed, including overnight hotel stays during the workweek.  Home on weekends, project demands permitting.QualificationsHigh school diploma or equivalent required; technical degree or certifications in telecommunications preferred3+ years of experience in fiber installation or telecommunications field work1–2 years of supervisory or team lead experienceStrong knowledge of fiber optic installation, splicing, and testing proceduresValid driver's license with a clean driving recordStrong organizational and communication skillsAbility to read blueprints, maps, and construction drawingsWillingness to travel and work in various weather conditions