Assistant Restaurant Manager - Dunkin'

Assistant Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our Dunkin' team!

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Benefits:

• Competitive Pay
• Ability to Grow into Higher Level Position
• Fun Working Environment
• Bonus Plan to Make More
• Ability to Participate in Our Health Plan
• Vacation/Sick Hours or PTO

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals

Problem Solving and Decision Making:

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goals

Monitors progress, measures results and holds others

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• Basic writing skills
• Ability to work 35-50 hrs per week

Responsibilities:

Team Environment:

• Assist to train employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure speed targets achieved with proper team deployment and sense of urgency
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
• Ensure Brand standards, recipes and systems are executed
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results
• Minimize waste and fill out log checklists

Company Introduction

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that helps further build your career while giving you a wonderful experience of filling up positivity and energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provided you with proper training so you're successful in your role and, be thankful for your services. We have few non-negotiables that makes us a choice for our guests in the community and they are: Hospitality (Be friendly to guest), Fast Service (we understand guests are in rush and we value their time by providing fast service), Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), Clean Restaurant (we keep it clean just as we keep our home cleans when guests are visiting). Please feel free to discuss any questions you have with your manager, and if at anytime you feel there is need to speak with someone else in Management, you can always email me at: View email address on click.appcast.io I always value your feedback.