Job Title: Moving Team Lead
Client Account: Zebulon Perry Expediters
Company: Enterprise Management Solutions LLC
Location: Baltimore City, Maryland & Surrounding Areas
Employment Type: Part-Time / Variable Schedule Based on Client Demand
Reports To: Operations Manager
Supervises: Movers and Moving Crew Members
Schedule: Flexible Availability Required - Work Opportunities Assigned Based on Operational Needs and Customer Scheduling
Position Summary
Enterprise Management Solutions LLC is seeking a dependable, professional, and experienced Moving Team Lead to support operations for our valued client, Zebulon Perry Expediters. This role is responsible for supervising movers and moving crews, safely operating moving trucks, coordinating daily job activities, ensuring excellent customer service, maintaining operational profitability, and ensuring all moving projects are completed safely, efficiently, on schedule, and within labor expectations.
The Moving Team Lead is also responsible for maintaining company vehicles in clean and operational condition, reporting maintenance concerns promptly, and coordinating approved vehicle repairs through company-authorized mechanics and service providers.
The ideal candidate is a hands-on leader who can manage teams in fast-paced environments, communicate professionally with customers and management, identify revenue opportunities during moves, and ensure every project is completed profitably and professionally.
Work opportunities will vary based on customer demand and operational scheduling needs.
Compensation
Hourly Pay Range: $17.00 - $30.00 per hour
Compensation is based on:
- Moving and logistics experience
- Leadership and crew management ability
- Commercial driving experience
- Operational efficiency and productivity
- Customer service performance
- Reliability and scheduling flexibility
- Overall competence, professionalism, and ability to independently manage successful moving operations
- Higher compensation levels may be offered to candidates who demonstrate:
- Strong leadership capabilities
- Proven moving industry experience
- Excellent customer satisfaction performance
- Ability to complete jobs efficiently and profitably
- Experience driving larger moving trucks and supervising crews
- Additional earnings opportunities may include:
- Overtime pay
- Performance incentives
- Leadership advancement opportunities
- Expanded operational responsibilities based on performance and company growth opportunities
Key Responsibilities
Team Leadership & Crew Supervision
Supervise movers and moving crew members during residential, commercial, and specialty moving assignments
Assign daily responsibilities and monitor crew performance throughout each move
Ensure team members maintain professionalism, safety standards, and productivity
Conduct pre-job briefings and communicate expectations clearly
Address operational or employee concerns in real time and report issues to the Operations Manager
Ensure all crew members arrive on time, properly dressed, and prepared for work
Maintain accountability and discipline among moving crews
Train and mentor crew members on company procedures, safety standards, and customer service expectations
Truck Operation, Maintenance & Transportation
Safely operate company moving trucks and equipment in compliance with Maryland traffic laws and company policies
Conduct pre-trip and post-trip inspections of company vehicles
Ensure trucks are properly loaded, balanced, and secured to prevent damage during transportation
Maintain cleanliness, organization, and operational readiness of company trucks and equipment
Monitor fuel usage, fluid levels, tire conditions, warning lights, and overall vehicle condition
Immediately report vehicle issues, accidents, damages, or maintenance concerns to management
Coordinate vehicle maintenance and repair needs through company-approved mechanics and vendors
Ensure trucks are serviced according to maintenance schedules established by management
Maintain records of maintenance concerns, repairs, and service appointments as required
Ensure all moving equipment is properly maintained, secured, and returned after assignments
Customer Service & Client Satisfaction
Serve as the primary on-site representative for Enterprise Management Solutions LLC and Zebulon Perry Expediters
Communicate professionally and respectfully with customers throughout each move
Ensure customers are informed about timelines, processes, and job updates
Resolve customer concerns professionally and escalate issues when necessary
Verify customer satisfaction before job completion
Maintain a positive, customer-focused attitude at all times
Protect the reputation of the company through professionalism and high-quality service delivery
Operational Oversight
Review work orders, inventory lists, schedules, and customer instructions before each assignment
Coordinate loading and unloading operations efficiently
Ensure furniture, equipment, and customer property are protected during all phases of the move
Monitor inventory accuracy and accountability throughout the move
Ensure all moving supplies and equipment are available and properly used
Complete all required paperwork, reports, and documentation accurately
Ensure all moving projects are completed on schedule and within approved labor expectations
Monitor crew productivity throughout the move to prevent unnecessary labor costs or delays
Manage job pacing and workflow to ensure operational profitability
Coordinate efficient loading, unloading, travel, and setup processes to reduce downtime
Communicate with management immediately regarding delays, staffing concerns, or operational issues that may impact profitability or customer satisfaction
Ensure labor hours remain aligned with the scope of work sold to the customer
Assist management in identifying operational improvements and cost-saving opportunities
Revenue Protection & Upselling
Identify opportunities for additional services during moves, including:
Packing and unpacking
Junk removal
Additional delivery stops
Storage services
Furniture assembly/disassembly
Oversized or specialty item handling
Extended labor requests
Last-minute customer add-ons
Ensure all additional customer requests or upsell services are documented and approved by management before work is performed
Assist management in maximizing job profitability while maintaining customer satisfaction
Ensure no unpaid additional services are performed without management authorization
Support accurate reporting of additional labor, materials, and service adjustments during active jobs
Notify management immediately when opportunities arise to increase revenue on-site
Payment Verification & Financial Accountability
Confirm with management that customer payment arrangements have been completed before services begin
Ensure no move starts without management approval regarding payment status
Protect company profitability by ensuring labor and operational costs remain controlled throughout the move
Monitor time usage, crew efficiency, and resource allocation to avoid unnecessary operational expenses
Communicate any customer disputes, change orders, or payment concerns immediately to management
Obtain all required customer signatures, approvals, and completion confirmations
Submit all job documentation, receipts, and reports promptly after each assignment
Safety & Compliance
Enforce safe lifting practices and proper equipment usage
Ensure compliance with OSHA regulations and company safety standards
Maintain awareness of hazards at job sites
Report accidents, injuries, damages, or unsafe conditions immediately
Ensure proper use of dollies, straps, ramps, moving pads, and protective materials
Maintain confidentiality and professionalism regarding customer information and property
Ensure compliance with company vehicle, driving, and operational policies
Qualifications
Required Qualifications
- Previous moving, logistics, warehouse, transportation, or delivery experience preferred
- Prior team leadership or supervisory experience strongly preferred
- Valid driver's license with acceptable driving record
- Ability to safely operate box trucks and moving vehicles
- Ability to lift and move heavy items regularly (50-100+ lbs with assistance)
- Strong communication and customer service skills
- Reliable transportation and dependable attendance
- Flexible schedule including evenings, weekends, and holidays when needed
- Ability to pass background screening and motor vehicle check
- Ability to work independently with minimal supervision
Preferred Qualifications
- Experience leading residential or commercial moving crews
- Experience operating 16-26 ft box trucks
- DOT Medical Card preferred but not required
- Experience handling high-value, fragile, or specialty items
- Bilingual candidates encouraged to apply
- Experience in logistics coordination or route management preferred
Skills & Competencies
- Leadership and team coordination
- Time management and organization
- Customer service and conflict resolution
- Problem-solving and decision-making
- Attention to detail
- Reliability and accountability
- Physical stamina and endurance
- Safety awareness and operational discipline
- Ability to manage labor efficiency and profitability
- Ability to identify operational and sales opportunities during active jobs
- Basic understanding of vehicle inspection and maintenance reporting procedures
Physical Requirements
- Frequent lifting, carrying, pushing, and pulling of heavy items
- Standing, bending, kneeling, climbing, and walking for extended periods
- Ability to work indoors and outdoors in varying weather conditions
- Ability to repeatedly enter and exit moving trucks throughout the day
- Ability to safely lift and maneuver furniture, appliances, and heavy materials with team assistance
Work Environment
- Residential homes
- Apartment buildings
- Commercial offices
- Warehouses
- Construction and relocation sites
- Local and regional travel throughout Baltimore City and surrounding areas
