Program Manager

Program Manager

Under the supervision of the Vice President, the Program Manager is responsible for managing the overall operation of the program, including staff management, integrity of the services, administrative oversight, contract compliance, quality assurance, meeting program objectives and other responsibilities.

Essential Duties and Responsibilities:

• Manage overall program operations, including administrative management, quality assurance, implementation of policies and procedures, and contract compliance,
• Provide regular supervision to all direct reports and oversees weekly staff check ins, treatment team meeting, case conferences and problem-solving consultations,
• Oversee all recruitment, interviewing, training and performance (including productivity and certification status) of all program staff and interns.
• Supervise staff and implement ongoing staff training in accordance to staff development plan.
• Ensure accurate data collection, documentation of services, charting and record keeping are aligned with standards of care and with federal, state and county regulations.
• Maintain high quality of client care, trauma informed practices, curriculum adherence, and evidenced based practices throughout the program.
• Function as key contact person for receiving client referrals and progress inquiries from designated third-party referral sources and responding to them in a timely manner.
• Serve as representative of the program and UPAC within the community, including attending virtual and in-person meetings.
• Function as program liaison with SD County COR and community-based organizations representing the program,
• Work with and monitor subcontractors, such as other providers, including Medical Director and Nurse Practitioners, if applicable to the program.
• Oversee ongoing quality management activities to ensure program integrity, ensure preparation of program for audits and implement any post-audit corrective actions and findings as needed.
• Coordinate QAR and QM activities to ensure program integrity,
• Ensure program submission of all written reports required by funding sources,
• Ensure program productivity of billable services as contracted,
• Monitor HMIS and Welligent data entry accuracy and timeliness as required,
• Monitor the program expenditure to ensure financial integrity as assigned,
• Oversight mandated report compliance,
• Ensure program compliance with HIPAA confidentiality regulations,
• Monitor the program in meeting contracted annual performance goal and objectives including unit production of services and client census.
• Ensure providing orientation to new staff and ongoing training and consultation,
• Other duties and responsibilities as assigned,
• All the duties and responsibilities shall be delivered in compliance with County of San Diego Office of Homeless Solutions and Public Safety, DHCS State Certification Standards and other relevant regulations.

Required Education, Certifications/Licenses and Language/Cultural Skills:

• A behavioral health professional with a minimum of two (2) years of experience managing a program serving People Experiencing Homelessness (PEH) and/or justice-involved populations, Clinical licensure is required, unless otherwise pre-approved in writing by the COR.

Minimum Experience and Qualifications Required:

• Must have successful completion & maintenance of the San Diego County credentialing.
• Must be off parole or probation supervision for a minimum of 2 years.
• If recovering, must be stable in the recovery process for at least 3 years.
• Excellent leadership and interpersonal skills and ability to work well in a multicultural environment, including tact, diplomacy, patience, and professionalism in dealing with program staff, county staff, community providers and clients from a variety of backgrounds, co-occurring issues, substance use and mental health diagnoses.
• Excellent organizational and time management skills, such as attention to detail, prioritizing, ability to manage multiple tasks and projects simultaneously and successfully see tasks through.
• Ability to maintain strict confidentiality regarding sensitive or proprietary information or materials, abide by confidentiality laws such as HIPPA and CFR 42.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Must have flexibility to work some evening and weekend hours as program needs.
• Must be drug tested prior to hire and drug test results shall be negative for illegal drug use, including marijuana.
• Must have TB clearance at hire followed by annual clearance.
• Must have certified First Aid and CPR training (including infant CPR) and biennial.
• Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General
• Must pass background check (Live Scan Fingerprint).
• Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver's license and comprehensive automobile insurance coverage, as required by law.

Additional Preferred Education or Qualifications:

• Bilingual or bicultural experience in a County of San Diego threshold language.
• Eligible to be a clinical supervisor for associate level therapists.
• 4 years of direct clinical service experience in County of San Diego contracted program.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 70% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 30% of work time standing or walking within the work area or outside the office at meetings and events, also bends, twists, stoops and reaches. Ability to communicate in writing and verbally. Regularly required to sit and talk or hear. Frequently is required to use hands to touch, handle or feel and reach with hands and arms. Occasionally lifts and/or moves up to 25 pounds. Working conditions are normal for an office environment and event venues. The noise level is usually moderate.

Benefits Health & Wellness:

• Low-cost Aetna HMO health plan ($50 monthly employee premium)
• Employer paid vision, dental, life, AD&D, long-term disability, and Employee Assistance Program (EAP)
• Pet Insurance, voluntary life, critical illness, and accident insurance

Paid Time Off:

• Up to160 hours of PTO accrued per year during the first 5 years of employment
• Up to 80 hours of sick leave available per fiscal year
• 13 paid holidays (including two days for New Year's and Christmas)
• 1 floating holiday per fiscal year
• Bereavement Leave: 5 days off (3 paid)

Workplace Flexibility:

• Hybrid work schedule (available for select programs/positions)

Financial Benefits:

• 403 (b) retirement plan
• Free access to a financial advisor
• Bilingual pay differential (available for select programs)
• Eligibility for student loan reimbursement (varies by program/position)

Professional Development:

• Clinical supervision for registered associates, counselors, and peer support staff
• Partnerships with numerous universities/schools for internship placements