Cafe Attendant/Barista - $14.00 Plus Tips Per Hour - Hocking Hills Lodge & Conference Center

Caf Attendant / Barista Job Description

Hocking Hills Lodge & Conference Center

Position Title:

Caf Attendant / Barista

Department:

Food & Beverage

Reports To:

Caf Supervisor / Restaurant Manager

Position Summary

The Caf Attendant/Barista is responsible for creating a welcoming guest experience while preparing and serving specialty coffee beverages, fresh grab-and-go foods, pizzas, paninis, ice cream, and retail items at Cafe 22. This team member ensures high-quality food and beverage presentation, maintains cleanliness and food safety standards, and provides efficient, friendly service to lodge guests and park visitors.

As one of the first guest interactions of the day, the Caf Attendant serves as an ambassador for Hocking Hills Lodge and helps create memorable experiences through genuine hospitality.

Essential Duties and Responsibilities

Guest Service

• Greet every guest warmly and provide prompt, friendly service.
• Accurately take and process food and beverage orders.
• Answer questions regarding menu items, ingredients, and lodge amenities.
• Make recommendations to enhance the guest experience.
• Resolve minor guest concerns and escalate issues when necessary.
• Maintain a professional appearance and positive attitude.

Coffee & Beverage Service

• Prepare espresso-based beverages, brewed coffee, teas, smoothies, and specialty drinks.
• Operate and maintain espresso machines, grinders, and brewing equipment.
• Ensure beverage quality and consistency according to Cafe 22 recipes.
• Monitor coffee and beverage inventory throughout the shift.

Food Preparation

• Prepare and serve:
  • Grab-and-go breakfast and lunch items
  • Fresh sandwiches and paninis
  • TurboChef pizzas and flatbreads
  • Ice cream and specialty desserts
  • Packaged snacks and retail food items
• Follow standardized recipes and portion controls.
• Restock display cases and merchandise throughout the day.

Cash Handling

• Operate the POS system accurately.
• Process cash, credit card, and mobile payments.
• Balance cash drawer and complete shift transactions.
• Promote retail and seasonal offerings.

Food Safety & Sanitation

• Follow all local health department regulations and food safety guidelines.
• Maintain ServSafe standards and proper food handling procedures.
• Clean and sanitize equipment, counters, and guest areas.
• Rotate products using FIFO inventory methods.
• Monitor temperatures of refrigerated and heated foods.

Caf Operations

• Stock supplies and merchandise displays.
• Receive and organize deliveries.
• Assist with opening and closing duties.
• Keep indoor and outdoor caf seating areas clean and inviting.
• Assist other Food & Beverage outlets as needed during peak periods.

Qualifications

Required

• High school diploma or equivalent preferred.
• Previous customer service experience.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Basic math and cash handling abilities.
• Ability to work mornings, evenings, weekends, and holidays.

Preferred

• Previous barista or coffee shop experience.
• Food service or quick-service restaurant experience.
• Food safety certification.
• Knowledge of specialty coffee preparation.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 40 pounds.
• Reach, bend, twist, and stoop frequently.
• Operate commercial kitchen and coffee equipment safely.
• Work in varying temperatures, including refrigerated storage areas.

Knowledge, Skills, and Abilities

• Exceptional guest service skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Ability to remain calm and efficient during busy periods.
• Dependability and punctuality.
• Positive attitude and willingness to learn.

Performance Expectations

A successful Caf Attendant/Barista:

• Creates a welcoming atmosphere for every guest.
• Delivers quality food and beverages quickly and consistently.
• Maintains a clean, organized, and fully stocked caf.
• Demonstrates teamwork and flexibility.
• Upholds the hospitality standards of Hocking Hills Lodge & Conference Center.
• Takes pride in representing one of Ohio's premier state park destinations.

Core Values

At Hocking Hills Lodge & Conference Center, we strive to:

• Welcome Every Guest
• Serve with Pride
• Work as One Team
• Protect Our Park
• Create Memorable Experiences

"Every cup of coffee and every guest interaction is an opportunity to showcase the hospitality and natural beauty of Hocking Hills."

The Lodge at Deadwood Gaming Resort