Customer Service Representative

Customer Service Representative - Join Our Growing Team!Are you looking for more than just another job? Premier Eye Associates is seeking a friendly, compassionate, and motivated Customer Service Representative to join our growing private practice. This position offers the opportunity to learn multiple areas of eye care, including front desk, clinical technician, and optical duties. No previous eye care experience is required, as we provide comprehensive on-the-job training. We’re looking for someone who is dependable, adaptable, eager to learn, and ready to step in wherever needed to provide an exceptional experience for our patients.What You'll DoWelcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operationsGuide patients through health histories, pre-testing, diagnostic testing, and other clinical aspects of their visitAssist doctors with patient flow, contact lens services, pre- and post-operative care, and patient educationHelp patients with frame selection, eyewear options, and other optical servicesVerify insurance benefits and assist with patient paperwork and informationEducate patients about routine, preventative, and medical eye careProvide friendly, attentive service while helping wherever needed across the practiceNo experience? That's okay! We provide comprehensive on-the-job training and are committed to helping you develop valuable skills throughout the practice.Why You'll Love Working HereSupportive & Growth-Oriented CultureWe invest in our team and want our employees to grow both personally and professionally. You'll have the opportunity to learn multiple areas of eye care rather than being limited to a single role.Work-Life BalanceEnjoy a consistent Monday through Friday schedule with no evenings or weekends.Comprehensive BenefitsHealth insuranceVision insuranceDental insurancePaid time off (PTO)Paid parental leavePaid holidays, including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and ChristmasEmployee discounts on eyewear and servicesOn-the-job trainingOpportunity for AdvancementBecause you'll learn multiple areas of the practice, this position provides an excellent foundation for advancement. Team members who demonstrate strong performance, dependability, and leadership may have opportunities to take on additional responsibilities as they grow.Positive, Professional EnvironmentBe part of a team that values compassion, organization, teamwork, excellent patient care, and creating a workplace people enjoy being part of.About Premier Eye AssociatesPremier Eye Associates is a growing, privately owned eye care practice providing advanced primary and medical eye care in a welcoming, patient-centered environment. We combine advanced technology with personalized care and believe exceptional patient experiences start with an exceptional team. We value compassion, teamwork, and professional growth while creating a positive workplace where employees can learn, advance, and build meaningful long-term careers in healthcare.What We're Looking ForFriendly, compassionate, and professionalDependable and punctualOrganized and detail-orientedComfortable interacting with patients throughout the dayAble to transition between different responsibilitiesWilling to learn new skills and accept feedbackTeam-oriented and willing to help coworkersInterested in healthcare and patient careLooking for an opportunity to grow professionallyInterested in building a long-term career with opportunities for advancementRequired QualificationsHigh school diploma or equivalentPreferred QualificationsThe following are helpful but not required:Previous customer service experienceReceptionist or front-office experienceMedical or healthcare experienceOptical or eyewear experienceStrong communication and interpersonal skillsBasic computer skillsAbility to stay organized in a busy environmentDesire to learn multiple areas of an eye care practiceCandidates do not need to meet all of these preferred qualifications to apply.Position DetailsJob Type: Full-timeSchedule: Monday through FridayShift: 8-hour shiftsEvenings: NoneWeekends: NonePay Range: minimum $14.00 per hour; final pay is based on relevant experience and qualificationsHow to ApplyApply through this job posting with your current résumé. Applications are reviewed on a rolling basis, and qualified candidates will be contacted regarding the next step in the interview process. Join our team and play an important role in helping patients see clearly while building a rewarding career in eye care.What to Expect After ApplyingWe review applications on a rolling basis and aim to move quickly while keeping candidates informed throughout the process. Qualified applicants will be contacted for an initial interview, followed by an in-person interview with our team to learn more about Premier Eye Associates and the position. If you’re looking for an opportunity to develop valuable healthcare skills and become an important part of a growing private practice, we’d love to hear from you.Apply today and take the next step toward joining the Premier Eye Associates team! #J-18808-Ljbffr Premier-Eye-Associates