Director, Customer Success (SUMMIT)

Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.Could that be you?Your missionUiPath is seeking an exceptional Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail and consumer goods. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.As a Director of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.What you'll do at UiPathPortfolio & Performance LeadershipOwn and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer healthProactively identify and reduce systematic risk across the customer lifecycleOperate with data-driven rigor using forecasting, probabilities, and path-to-plan analysisTie customer adoption directly to measurable revenue impact and business outcomesStrategic PartnershipServe as a strategic partner across Sales, Product, and Go-To-Market teamsBuild and maintain established cross-functional influence across the organizationCollaborate on deal construction and commercial activityDrive alignment between customer success strategies and broader GTM initiativesTeam Leadership & DevelopmentBuild and scale high-performing Customer Success teamsProvide strong interpersonal coaching and mentorship to team membersModel unwavering accountability and ownership cultureEstablish and communicate "what good looks like" across the organizationChampion customer- and team-oriented cultureOperational ExcellenceDrive operational rigor and discipline across service deliveryEstablish and maintain key operational standards for the businessTransform individual execution into broader packaged plays and new standardsEnsure consistent and articulate communication across all stakeholdersWhat you'll bring to the teamRequired Qualifications:Previous experience with formal people management and team leadershipMust be authorized to work in the US for this roleProven track record in broad portfolio impact including renewals, saves, and adoption metricsExperience with deal construction and commercial activityEstablished cross-functional influence across Sales, Product, and GTM organizationsStrong interpersonal, coaching, and mentorship skillsEntrepreneurial mindset with tenacious execution capabilitiesArticulate and consistent communication styleCustomer- and team-oriented approach with ability to champion culturePreferred Qualifications:Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapesUnderstanding and usage of key industry solutions embedded in GTM strategyEstablished relationships across marquee accountsExamples of transforming individual execution into broader packaged plays or new organizational standardsDemonstrated ability to identify and establish operational excellence benchmarksExperience operating in complex, highly technical renewal deal cyclesSuccess in This RoleTop-performing Directors of Customer Success, demonstrates portfolio-level outcomes through proactive risk management and data-driven decision making. They operate confidently in the "math" of forecasting and planning while maintaining deep customer relationships. They bring unique qualifications through their leadership approach, strength in Sales partnership, cross-functional influence, and expertise in business processes, solutioning, and strategic advisory credibility.Successful candidates will be able to articulate their top 3-5 immediate priorities, identify the biggest risks or gaps in the current state, and outline a clear 30/60/90-day execution plan to drive team alignment and portfolio priorities.Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.Compensation Range: $175K - $220KLocationAustin; New York; Remote-Illinois; Remote-Pennsylvania; Remote-TexasEmployment TypeFull timeLocation TypeRemoteDepartmentServicesCompensationEstimated Base Salary $175K – $220K • Offers Equity • Offers BonusThe anticipated base salary range for this position is between the amounts in the Compensation Tier. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.