Bilingual Case Manager

Please note: This role is for candidates IN OFFICE located in Chicago, Illinois.

Are you highly organized, a strong communicator, and fluent in Spanish and English? TORKLAW, a leading personal injury law firm, is seeking a Bilingual Case Manager to support our attorneys and clients. In this role, you’ll work closely with clients, insurance adjusters, medical providers, and our legal team to ensure cases move smoothly and efficiently. We’re looking for someone who can manage multiple tasks with ease, build strong client relationships, and bring compassion and professionalism to every interaction.

Key Responsibilities

As a Case Manager, you will be involved in all aspects of pre-litigation personal injury cases - from inception to settlement. Your duties will include, but are by no means limited to:

• Strategic Management of Client Cases : Uphold the integrity of our organization by ensuring a rigorous and methodical management of client cases.
• File Organization & Maintenance : Develop, curate, and sustain an organized repository of case files, ensuring easy access and retrieval.
• Streamlined Communication : Serve as the nexus between attorneys, clients, and associated entities, ensuring that communications are prompt, precise, and comprehensively documented.
• Legal Document Preparation : Assist in drafting, revising, and finalizing a range of legal documents and correspondences, leveraging your keen eye for detail.
• Evidence and Record Compilation : Lead initiatives to accumulate records and evidentiary materials, reinforcing the foundational aspects of the case.
• Property Damage Claim Resolution : Navigate the complexities of property damage claims, ensuring just and timely resolutions.
• Lien Negotiation : Engage in strategic negotiations pertaining to liens, ensuring optimal outcomes.
• Deadline Tracking : Implement and maintain a robust tracking system, ensuring no milestones or deadlines are missed.
• Medical Treatment Coordination : Facilitate and oversee the coordination of medical treatments, ensuring client welfare.
• Case Progress Oversight : Monitor and guide the progression of all case aspects, guaranteeing smooth transitions and milestones.

About TORKLAW

TORKLAW is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients.

We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few:

• Top 10% of Inc. 5000’s list of America’s fastest growing companies
• Best Law Firm US World News & Report - every year since 2016
• Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate

If you would like to be a part of a downright badass team like this, then we can’t wait to hear from you. When you join us, you will be joining a supportive and fun-loving team. You will find yourself in an environment where you can make meaningful contributions, learn, and grow.

As a values-based firm. We believe in:

• Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners.
• Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals.
• Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
• Ownership – we take responsibility for our work and actions.
• Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results.
• Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together.
• Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty.

Requirements

• Bilingual (English/Spanish) is required
• Ideally 3+ years if experience in a similar role (or combined with equivalent education)
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• Some litigation experience is a plus

Benefits

In addition to a competitive salary, this position will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance
• Optional Dental, Vision, Life
• 401(k) with 4% fully vested safe-harbor company match
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.

TORKLAW is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.