Senior IT Specialist

Senior IT Support Specialist

Superior Essex is seeking an experienced and customer-focused Senior IT Support Specialist to join our Information Technology team. This role serves as a key technical resource responsible for providing advanced technical support to users across corporate offices, manufacturing facilities, and remote locations. The ideal candidate will possess strong troubleshooting skills, experience supporting enterprise technologies, and the ability to work independently while collaborating with internal teams and third-party vendors.

This position offers an opportunity to work with a wide range of technologies, contribute to infrastructure initiatives, and play an important role in supporting business-critical systems across the organization. This role is located in our Corporate Atlanta Headquarters and is an in-office position.

Key Responsibilities

• Provide technical support for end user computers (including both Windows PC and MAC systems, mobile devices, applications, and network-related issues.
• Diagnose and resolve escalated incidents involving Windows operating systems, Apple Macintosh computers, Microsoft 365 applications, Teams, Outlook, SharePoint, OneDrive, and enterprise business applications.
• Administer and support user accounts, permissions, and security groups within Active Directory, Azure AD, and Microsoft 365 environments.
• Support endpoint management platforms including Microsoft Intune, Mobile Device Management (MDM), and security solutions.
• Troubleshoot wired and wireless network connectivity issues, printer services, and remote access technologies.
• Configure, deploy, maintain and upgrade computer hardware, peripherals, and software in accordance with company standards.
• Collaborate with infrastructure, cybersecurity, and application teams to resolve complex technical issues and improve system reliability.
• Participate in IT projects, technology rollouts, system upgrades, hardware refreshes, and process improvement initiatives.
• Develop and maintain technical documentation, procedures, knowledge base articles, and support workflows.
• Analyze recurring support trends and recommend long-term solutions to improve user experience and operational efficiency.
• Provide support for conference room technology, audiovisual equipment, and collaboration platforms.
• Deliver on-site support for corporate offices, manufacturing facilities, and remote locations as needed.
• Ensure compliance with organizational security policies, change management procedures, and IT best practices.

Required Qualifications

• 5+ years of experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of Microsoft Windows operating systems, Apple MacIntosh systems, and Microsoft 365 administration.
• Experience supporting Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.
• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to manage multiple priorities.
• Excellent customer service, communication, and interpersonal skills.
• Experience with ticketing systems and IT service management processes.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
• Experience supporting manufacturing environments and plant-floor technology.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Familiarity with cybersecurity best practices, identity management, and endpoint protection solutions.
• Experience with PowerShell scripting and automation.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, a plus.

Benefits and Perks

• Competitive salary and comprehensive benefits package.
• Career advancement opportunities and professional development support.
• Exposure to enterprise-level technology and infrastructure projects.
• Collaborative and innovative work environment.
• Opportunity to contribute to a global organization focused on innovation and sustainability.