Medical Assistant 3

This position offers the opportunity to work in the clinic and infusion areas within a thriving community cancer practice. Under supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice. They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department. The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information. They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant III is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians' offices,and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements.

DUTIES & ESSENTIAL JOB FUNCTIONS

%

of time

Essential Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)

75%

Yes

Utilizes clinical knowledge in the practice and infusion settings through:

• Validating and documenting patient reported information

• Obtaining, reporting and documenting vital signs

• Following established safety, environment and infection control standards.

• Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

• Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses and Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs.

• Assist in complex medical procedures such as Laser, TRUS, Colposcopy, Anoscopy and IRC. Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Works as a float for all Cancer Center Adult Infusion Services.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Obtains specimens and performs simple Point of Care Testing as directed. Including QA/QC and EKGs. Performs AccuChek

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Offers patients juice, blankets and other care items during this visit. Is also responsible for ordering patient care amenities (i.e. juice, coffee, etc,) as inventory gets low.

• Assists clinical staff in warming towels and blankets as necessary.

• Completes referrals to other providers as ordered by the physician

• Obtains authorizations from insurers for medications

• Performs clinical activities in an accurate and timely manner

• Assist physician staff in writing and sending out patient communications

• Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22

• Completion of annual competency testing

• Ensures all medication cabinets remain locked at all times.

15%

Yes

Collaborates with all members of the practice team in activities to coordinate patient care.

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

• Notifies providers of patient delays and service issues. Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes.

• Shares pertinent information and observations with other health team members.

• Identifies and communicates problems to the nursing staff or appropriate supervisor.

• Offers suggestions for change or improvement in clinic/practice operations.

• Works with supervisor and colleagues in response to patient care needs through improved procedures and administrative systems.

• Assists patients with issues and complaints utilizing conflict management skills.

• Coordinates care and resolves patient care issues using Mercury Messaging phones.

• Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:

• Documentation of vital signs, height, weight and pain scale.

• Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

• Enter patient reported medications and allergies.

• Order & sign POCT with signed protocol.

• Documentation of point of care test results.

• Enter & "pend" scripted orders from provider.

• Open a Medication Refill Encounter for provider.

• Scheduling laboratory, radiology and other testing with a written order from a provider.

• Open telephone encounters.

• Open staff messages.

10%

Yes

Operations Maintenance - Other duties as assigned

• Maintains clean, well-stocked exam rooms, hub rooms and lab. Responsible for ordering, and maintaining supplies. Maintenance of lab equipment.

• As requested reviews Lab log of results and prints results for providers

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Maintains biohazard and chemotherapy waste bins to ensure removal from Infusion Center on daily basis and/or when bins are full.

• Schedules complex procedures and coordinates services for patients

• Assigns other Hospital Assistant lunches and ensures coverage of clinic

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

• Adheres to infection control procedures as outlined in the Infection Control Manual.

• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

75%

Yes

Utilizes clinical knowledge in the practice and infusion settings through:

• Validating and documenting patient reported information

• Obtaining, reporting and documenting vital signs

• Following established safety, environment and infection control standards.

• Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

• Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses and Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs.

• Assist in complex medical procedures such as Laser, TRUS, Colposcopy, Anoscopy and IRC. Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Works as a float for all Cancer Center Adult Infusion Services.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Obtains specimens and performs simple Point of Care Testing as directed. Including QA/QC and EKGs. Performs AccuChek

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Offers patients juice, blankets and other care items during this visit. Is also responsible for ordering patient care amenities (i.e. juice, coffee, etc,) as inventory gets low.

• Assists clinical staff in warming towels and blankets as necessary.

• Completes referrals to other providers as ordered by the physician

• Obtains authorizations from insurers for medications

• Performs clinical activities in an accurate and timely manner

• Assist physician staff in writing and sending out patient communications

• Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22

• Completion of annual competency testing

• Ensures all medication cabinets remain locked at all times.

15%

Yes

Collaborates with all members of the practice team in activities to coordinate patient care.

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

• Notifies providers of patient delays and service issues. Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes.

• Shares pertinent information and observations with other health team members.

• Identifies and communicates problems to the nursing staff or appropriate supervisor.

• Offers suggestions for change or improvement in clinic/practice operations.

• Works with supervisor and colleagues in response to patient care needs through improved procedures and administrative systems.

• Assists patients with issues and complaints utilizing conflict management skills.

• Coordinates care and resolves patient care issues using Mercury Messaging phones.

• Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:

• Documentation of vital signs, height, weight and pain scale.

• Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

• Enter patient reported medications and allergies.

• Order & sign POCT with signed protocol.

• Documentation of point of care test results.

• Enter & "pend" scripted orders from provider.

• Open a Medication Refill Encounter for provider.

• Scheduling laboratory, radiology and other testing with a written order from a provider.

• Open telephone encounters.

• Open staff messages.

10%

Yes

Operations Maintenance - Other duties as assigned

• Maintains clean, well-stocked exam rooms, hub rooms and lab. Responsible for ordering, and maintaining supplies. Maintenance of lab equipment.

• As requested reviews Lab log of results and prints results for providers

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Maintains biohazard and chemotherapy waste bins to ensure removal from Infusion Center on daily basis and/or when bins are full.

• Schedules complex procedures and coordinates services for patients

• Assigns other Hospital Assistant lunches and ensures coverage of clinic

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

• Adheres to infection control procedures as outlined in the Infection Control Manual.

• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

75%

Yes

Utilizes clinical knowledge in the practice and infusion settings through:

• Validating and documenting patient reported information

• Obtaining, reporting and documenting vital signs

• Following established safety, environment and infection control standards.

• Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

• Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses and Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs.

• Assist in complex medical procedures such as Laser, TRUS, Colposcopy, Anoscopy and IRC. Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Works as a float for all Cancer Center Adult Infusion Services.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Obtains specimens and performs simple Point of Care Testing as directed. Including QA/QC and EKGs. Performs AccuChek

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Offers patients juice, blankets and other care items during this visit. Is also responsible for ordering patient care amenities (i.e. juice, coffee, etc,) as inventory gets low.

• Assists clinical staff in warming towels and blankets as necessary.

• Completes referrals to other providers as ordered by the physician

• Obtains authorizations from insurers for medications

• Performs clinical activities in an accurate and timely manner

• Assist physician staff in writing and sending out patient communications

• Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22

• Completion of annual competency testing

• Ensures all medication cabinets remain locked at all times.

15%

Yes

Collaborates with all members of the practice team in activities to coordinate patient care.

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

• Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

• Notifies providers of patient delays and service issues. Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes.

• Shares pertinent information and observations with other health team members.

• Identifies and communicates problems to the nursing staff or appropriate supervisor.

• Offers suggestions for change or improvement in clinic/practice operations.

• Works with supervisor and colleagues in response to patient care needs through improved procedures and administrative systems.

• Assists patients with issues and complaints utilizing conflict management skills.

• Coordinates care and resolves patient care issues using Mercury Messaging phones.

• Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:

• Documentation of vital signs, height, weight and pain scale.

• Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

• Enter patient reported medications and allergies.

• Order & sign POCT with signed protocol.

• Documentation of point of care test results.

• Enter & "pend" scripted orders from provider.

• Open a Medication Refill Encounter for provider.

• Scheduling laboratory, radiology and other testing with a written order from a provider.

• Open telephone encounters.

• Open staff messages.

10%

Yes

Operations Maintenance - Other duties as assigned

• Maintains clean, well-stocked exam rooms, hub rooms and lab. Responsible for ordering, and maintaining supplies. Maintenance of lab equipment.

• As requested reviews Lab log of results and prints results for providers

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Maintains biohazard and chemotherapy waste bins to ensure removal from Infusion Center on daily basis and/or when bins are full.

• Schedules complex procedures and coordinates services for patients

• Assigns other Hospital Assistant lunches and ensures coverage of clinic

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

• Adheres to infection control procedures as outlined in the Infection Control Manual.

• Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

REQUIRED QUALIFICATION

• All candidates must meet at least one of the following criteria:

  • Certificate of training or graduation from an accredited MA, Home Health Aide, PCA, CNA, dental or paramedic program or college degree in a related field such as community health, infectious disease, public health or health education and 6 months of relevant experience

  • OR

  • 2 years of relevant experience as a Medical Assistant in a hospital or medical practice

• Knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Current American Heart Association CPR Certification
• Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding.
• Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.
• Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system.
• Excellent organizational and problem-solving skills.
• Excellent verbal skills.
• Excellent interpersonal skills
• Strong writing skills to include the ability to compose basic office communications.
• Ability to deal sensitively and effectively with patients.
• Ability to communicate effectively and efficiently with team physicians and referring physicians

REQUIRED LICENSES/CERTIFICATIONS

• Current American Heart Association CPR certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

REQUIRED QUALIFICATION

• All candidates must meet at least one of the following criteria:

  • Certificate of training or graduation from an accredited MA, Home Health Aide, PCA, CNA, dental or paramedic program or college degree in a related field such as community health, infectious disease, public health or health education and 6 months of relevant experience

  • OR

  • 2 years of relevant experience as a Medical Assistant in a hospital or medical practice

• Knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Current American Heart Association CPR Certification
• Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding.
• Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.
• Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system.
• Excellent organizational and problem-solving skills.
• Excellent verbal skills.
• Excellent interpersonal skills
• Strong writing skills to include the ability to compose basic office communications.
• Ability to deal sensitively and effectively with patients.
• Ability to communicate effectively and efficiently with team physicians and referring physicians

REQUIRED LICENSES/CERTIFICATIONS

• Current American Heart Association CPR certification