Supervisor of Web Content & Quality Assurance

Summary

IT positions located in the Department of Labor Bureau of Labor Statistics (BLS) Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity working conditions price changes and productivity in the U.S. economy to support public and private decision making.

Duties

This position is located in OTSP Division of Enterprise Web Systems (DEWS). DEWS operates maintains designs and develops BLS internet data dissemination facility (LABSTAT) internet data collection facility (IDCF) and central intranet facility (BLS Central).

As a DEWS Branch Chief Supervising Web Content & Quality Assurance work responsibilities include but are not limited to the following:

• Staff Management: assigning and evaluating work communicating expectations strengthening professional growth and promoting team collaboration.
• Quality Assurance: Ensuring all test procedures software documentation and defect tracking processes are accurate complete and compliant with standards.
• Web Content & Site Optimization: Overseeing web content management utilizing appropriate tools and languages and optimizing website performance and accessibility to align with user needs.
• Technology: Leading and determining feasibility of recommended technology equipment and software solutions.

Requirements

Conditions of employment

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.
• Requires a supervisory probationary period if the requirement has not been met.
• Subject to on-call availability during nonstandard work hours. Subject to overtime on evenings weekends and holidays as well as during emergency situations that require immediate response.
• Subject to financial disclosure requirements.

Qualifications

Qualification requirements include meeting minimum proficiency levels for required competencies and demonstrating one year of specialized experience equivalent to at least the next lower grade level i.e. GS-13 in the Federal Service.

Competencies

1. Attention to Detail - is thorough when performing work and conscientious about attending to detail. ( Advanced-level proficiency or higher ).
2. Customer Service - works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. ( Advanced-level proficiency or higher ).
3. Decision Making - makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change. ( Intermediate-level proficiency or higher ).
4. Information Management - identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. ( Advanced-level proficiency or higher ).
5. Interpersonal Skills - shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations. ( Advanced-level proficiency or higher ).
6. Oral Communication - expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately. ( Intermediate-level proficiency or higher ).
7. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations. ( Advanced-level proficiency or higher ).
8. Teamwork - encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals. ( Advanced-level proficiency or higher ).
9. Technical Competence - uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues. ( Advanced-level proficiency or higher ).

Specialized Experience

Specialized experience serves as evidence that an applicant possesses the knowledge skills and abilities/competencies required for successful performance in the position. For this position specialized experience is defined as one year performing both of the following:

1. Demonstrated experience performing the full range of testing activities within an Agile Software Development Life Cycle. Examples of experience indicators at this level may include:

o creating well-structured test plans and use cases;
o developing test scripts to validate software features;
o using tools to document and track test results (e.g. Version One);
o performing end-to-end testing including 508 compliance checks.

2. Demonstrated experience maintaining the day-to-day operations and optimization of websites. Examples of experience indicators at this level may include:

o Building web pages using HTML/CSS/JS;
o Managing websites using Content Management Systems;
o Applying UX/UI and responsive design for accessibility and usability;
o Monitoring site traffic and web metrics to improve performance and user experience.

Education

Education may not be substituted for experience at this level.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers improve working conditions expand high-quality employment opportunities and assure work-related benefits and rights for all workers.

Refer to these links for more information: GENERAL INFORMATION REASONABLE ACCOMMODATIONS ADDITIONAL DOCUMENTATION FORMER FEDERAL EMPLOYEES

As a condition of employment all personnel must undergo a background investigation for access to DOL facilities systems information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

You may not be aware but in the regulations for agency ethics programs there are requirements for supervisors. Section 2638.103 of Title 5 of the CFR states: Every supervisor in the executive branch has a heightened personal responsibility for advancing government ethics. It is imperative that supervisors serve as models of ethical behavior for subordinates. Supervisors have a responsibility to help ensure that subordinates are aware of their ethical obligations under the Standards of Conduct and that subordinates know how to contact agency ethics officials. Supervisors are also responsible for working with agency ethics officials to help resolve conflicts of interest and enforce government ethics laws and regulations including those requiring certain employees to file financial disclosure addition supervisors are responsible when requested for assisting agency ethics officials in evaluating potential conflicts of interest and identifying positions subject to financial disclosure requirements.

Supervisory Financial Disclosure (If applicable): This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore if selected you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest(s) and your prospective position with DOL. This information will be required annually.

For more information click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Based on agency needs additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicants criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA you may file a complaint of the alleged violation following our agencys complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager