Lead People Business Partner

Serving as a trusted advisor, the full-time Lead People Business Partner for Post Sales will collaborate with the SVP of Post-Sales and their leadership team to enhance organizational effectiveness, focusing on talent strategy, performance management, and employee relations in a remote setting. Key responsibilities Act as a primary consultant and coach to the SVP of Post-Sales and Director+ leaders across Account Management, Customer Success, and Support Lead headcount planning and provide guidance on performance management, change management, and employee relations Analyze data related to attrition, engagement, and performance to influence business decisions and improve organizational health Required qualifications 8-10+ years of experience as a People/HR Business Partner, supporting senior leaders in a high-growth environment Experience with Post-Sales functions such as Customer Success or Account Management is strongly preferred Strong business acumen with fluency in metrics driving post-sales performance, including retention and customer health Proven ability to lead organizational design and restructuring efforts with sound judgment Comfortable analyzing data and translating it into actionable recommendations