AMS Engagement Lead
Full-time
Acestack
Job Title: AMS Engagement Lead
Location: Toronto, ON
Work Arrangement: Onsite
Experience: 10+ Years
Employment Type: Full-Time Job Description
We are seeking an experienced AMS Engagement Lead to oversee end-to-end Application Management Services delivery across multiple applications and business portfolios. The ideal candidate will provide strong service governance, stakeholder management, operational leadership, SLA/KPI management, and continuous improvement while supporting modernization, cloud transformation, and AI-enabled service delivery initiatives.
Key Responsibilities- Lead end-to-end AMS delivery across multiple applications and business portfolios
- Act as the primary interface between business stakeholders, IT teams, application owners, and service delivery partners
- Drive service governance, SLA/KPI adherence, operational reviews, and executive reporting
- Manage incident, problem, change, request, and service improvement processes
- Lead major incident escalation, root-cause analysis, and corrective action tracking
- Drive continuous improvement initiatives across the AMS landscape
- Identify automation, productivity, efficiency, and cost optimization opportunities
- Support application modernization, cloud transformation, and AI-enabled service delivery initiatives
- Lead transition and transformation activities for new and existing application services
- Manage distributed delivery teams and foster collaboration across business and technology functions
- Establish service management standards, governance frameworks, and operational best practices
- Monitor service performance, risks, dependencies, issues, and action plans
- Prepare executive dashboards, service reports, governance presentations, and operational reviews
- Ensure compliance with organizational policies, processes, security standards, and service commitments
- Build strong relationships with business leaders, technology teams, vendors, and service partners
- 10+ years of total IT experience
- Strong experience in Application Management Services (AMS) and enterprise service delivery
- Proven experience leading large or complex application support engagements
- Strong understanding of ITIL-based service management processes
- Experience managing SLA, KPI, CSAT, operational governance, and service reporting
- Strong incident, problem, change, release, and transition management experience
- Experience managing distributed onsite/offshore teams
- Strong stakeholder, vendor, and executive management skills
- Experience driving continuous improvement and operational transformation
- Strong understanding of application modernization and cloud transformation
- Excellent communication, leadership, analytical, and presentation skills
- Application Management Services
- IT Service Management
- ITIL
- SLA / KPI Management
- Incident Management
- Problem Management
- Change & Release Management
- Service Governance
- Vendor Management
- Transition & Transformation
- Service Reporting
- Continuous Improvement
- Automation
- Cloud Transformation
- AI-Enabled Service Delivery
- Cost Optimization
- Operational Excellence
- Lead cross-functional and distributed AMS teams
- Establish delivery objectives, governance, and performance standards
- Mentor service delivery managers and technical leads
- Drive accountability for SLA/KPI performance
- Manage escalations, risks, dependencies, and service issues
- Conduct executive governance and operational review meetings
- Build strong partnerships with business and technology leadership
- Drive a culture of automation, innovation, and continuous improvement
- AMS Engagement Leadership
- Service Delivery Management
- Stakeholder Management
- ITIL & Service Governance
- SLA/KPI Management
- Vendor Management
- Incident & Problem Management
- Transformation & Modernization
- Cloud & AI Enablement
- Team Leadership
- Continuous Improvement
- Executive Communication
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the AMS Engagement Lead in Ontario, CA vacancy
- Claremont Hillel seeks an Engagement Coordinator who builds strong connections with students across the Claremont Colleges and creates meaningful Jewish experiences. The role blends outreach, mentorship, and creative programming with event coordination to help students...Suggested
- .... Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you do... ...of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an...SuggestedFull timePart timeLocal area
McDonald's
Ontario, CA4 days ago $19 - $22 per hour
...registers. Models and delivers a distinctive and delightful customer experience. Job Responsibilities: Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...SuggestedHourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWalgreens
Upland, CA2 days ago$17.57 - $22.45 per hour
...Shift Lead Position Profile The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant... ...ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Helping create an environment where a...SuggestedHourly payFull timeTemporary workLocal areaFlexible hoursShift workWeekend workAfternoon shiftA Caring Doctor (Texas), P.C.
Upland, CA2 days ago$16 - $21 per hour
...Store Lead As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations... ...Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience...SuggestedWork at officeShift workTailored Brands Inc
Chino, CA1 day ago- ...Concession Stand Lead The Concessions Stand Lead is responsible for overseeing a Concession Stand with multiple employees, cashiers... ...normal business hours. Employees may be scheduled to work until 12:00 am or later. Must be able to pass the background. Employee should...Long distanceFlexible hoursShift workNight shift
$87.7k - $115.1k
...improve efficiency, reduce costs, and improve flow of goods • Lead selected projects to successful implementation, including... ...logistics specialists • Have a working knowledge of our stores and engage with stores as well as our retail and omni leadership • Support...Permanent employmentPart timeWork at officeWork visalululemon
Ontario, CA7 days ago- ...Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members... ...scholarships, and training. ~ Commuter benefits. ~ Employee engagement activities. Disclosure requirements pertaining to the...Full timeWork at officeFlexible hoursShift work
Arvato
Ontario, CA15 days ago $48 per hour
Clean Harbors in Breslau, ON location is currently looking for a Lead Heavy Duty Mechanic to join our team. This position is responsible for maintaining / repairing heavy diesel equipment within the facility. Why work for Clean Harbors? Health and Safety is...Full timeCasual workWeekend workClean Harbors
Ontario, CA16 days ago- ...Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this... ...scholarships, and training. ~ Commuter benefits. ~ Employee engagement activities. Disclosure requirements pertaining to the collection...Full timeLocal areaFlexible hours
Arvato
Ontario, CA14 days ago - Woodcraft Rangers is seeking a Family Engagement Manager in Los Angeles to lead the development and execution of a comprehensive family engagement strategy across 200+ program sites. You will support field and office staff with culturally relevant resources and guidance...Work at office
$15 - $21.75 per hour
...customers, and match their service appropriately. Key Responsibilities Greet customers warmly; act as an Insider Program ambassador. Engage customers at Cashwrap and in line; assess needs and provide solutions. Capture customer information accurately and securely....Minimum wageFlexible hoursShift workNight shiftFashionUnited
Ontario, CA5 days ago- ...Manager, Government Lands At Southern California Edison (SCE), you’ll lead the Government Lands team in Real Properties & Permitting. You... ...safety and operational criteria, and schedule/cost objectives. Engages closely with Law Department on encroachment interpretation,...Remote workRelocation
$23 - $25 per hour
Posted Friday, August 7, 2026 at 10:00 AM Warehouse Team Lead We are growing again and have an amazing opportunity for a Warehouse Team Lead. This role requires an individual that will take charge and have the willingness to roll up their sleeves and resolve issues independently...Contract workMonday to FridayShift workWeekend workDay shift- Rebel Convenience Stores is seeking a passionate Store Manager to lead operations and team development in Pomona, California. With... ...management, strong leadership skills, and a commitment to customer engagement. We offer flexible schedules, competitive pay, and a supportive...Flexible hours
- ...aptitude and ability to gain adequate knowledge of the products represented. • Has desire and ability to proactively intercept, engage, interact, and sell product to the consumer in a positive manner. • Able to assist/perform all job responsibilities assigned to the...Hourly payPart timeLocal areaImmediate start
Acosta
Ontario, CA4 days ago - IEHP is seeking a Community Engagement Ambassador to lead and expand relationships with community partners, city officials, and providers across three regions. The role emphasizes strategic engagement, event planning, and data-driven strategy to support member retention...
- Inland Empire Health Plans is seeking a Community Engagement Ambassador to lead partnerships and engagement across the Inland Empire. You will design localized plans, collaborate with city officials and providers, and drive member awareness and retention while adhering...Weekend workAfternoon shift
- ...possess an understanding of exercise physiology, and excel in creating a motivating environment for members. Responsibilities include engaging with members, managing class schedules, and supporting instructors. This role offers an opportunity to work in a supportive...Full time
$23 per hour
...Responsibilities You will be responsible for the following: Greet and engage patients with respect and a smile. Ensure patients are well... ..., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook). Lead Responsibilities Train all new hires with established skills...Work at office- Pomona Valley Hospital Medical Center in Pomona, CA is seeking a Radiology Technologist to perform radiographic procedures according to established standards and protocols. The role includes department operations and direct oversight of Diagnostic associates, with assistance...
$26.51 - $50.78 per hour
...Job Title Lead Technician Job Category Retail Position Summary The Lead Technician position requires your experience... ...you are is what we need. What we offer: A supportive and engaging onboarding experience to ensure a smooth transition into our team...Daily paidMinimum wagePrice workTemporary workLocal areaFlexible hoursBridgestone
Montclair, CA3 days ago$21 per hour
Assistant Store Lead (Assistant Store Manager) - Montclair, CA 91763 #26-195 Job Description The Way We Live. We strive for excellence... ...customers and Team Members, ensuring a positive, welcoming, and engaging environment. Abides by service speed requirements without...Hourly payFull timeSeasonal workLocal areaImmediate startShift workAfternoon shiftEarly shift$15.4 - $25.65 per hour
...experience for our employees and customers. Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead... ...merchandising. Customer Focus: Help lead a positive and engaging shopping experience for everyone while driving key initiatives....Hourly payMinimum wageFull timePart timeLive inLocal areaImmediate start$19.56 - $20.32 per hour
...Preschool Center Lead Teacher - Tutor Time, E 16th St. Share by Email Share on LinkedIn Share on X Share on Facebook Careers... ...center requirements. The ability to work indoors or outdoors and engage in physical activity with children. Compensation and Benefits...Bi-weekly payDaily paidFull timePart timeStart working todayLocal areaImmediate startMonday to FridayFlexible hoursWeekend workLearning Care Group
Upland, CA2 days ago- ...resolution, and coordination among Ceragon, the customer, and third-party providers. In this role you will manage day-to-day engagement, oversee fault and incident management, and lead field technician coordination to maintain service levels. #J-18808-Ljbffr Van Essen ApeldoornNight shift
$22 - $24 per hour
Description Logistics Customer Service Coordinator Location: Ontario, CA Schedule: Monday-Friday, 9:00 AM-6:00 PM (1-hour lunch) Hours may occasionally adjust to 8:00 AM-6:00 PM or 9:00 AM-7:00 PM based on business needs and overtime requirements. Pay Rate: $22.00...Hourly payWork at officeMonday to FridaySelect Staffing
Ontario, CA12 days ago$19.6 - $27.45 per hour
...About the Role As Beauty Lead Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach. You will maintain expert knowledge of top beauty brands, execute merchandise sets, replenishment...Full timeTemporary workPart timeFlexible hoursNight shiftWeekend workKohl's Illinois, Inc.
Upland, CA5 days ago$19 - $23 per hour
...Lead, Sales (Key Holder) We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement... ...lasting customers of the brand. Responsibilities Create engaging experiences for customers by sharing expertise on enhancing your...Hourly payFull timePart timeWork experience placementH1bLocal areaHome officeRelocation packageFlexible hoursShift workWeekend work- ...thousands of people with disabilities in Southern California. Title: Lead Case Manager (Licensed Programs) General Statement of Function:... ...Case Managers are on leave, including maintaining participant engagement, communication with support teams, and required documentation....Temporary workWork at officeMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to AMS Engagement Lead. Be the first to apply!
