Front Desk Agent | Durham Marriott City Center

Front Desk Agent | Durham Marriott City Center About the Team Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry. About Us Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check‑ins and check‑outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently. Process all payments according to established hotel requirements. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding. Computer experience preferred.Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Info Job Identification 236062 Posting Date 06/22/2026, 08:17 PM Locations 201 Foster St, Durham, NC, 27701, US (On‑site) Full Time or Part Time: Full‑Time/Part‑Time #J-18808-Ljbffr