JUNIOR TECHNICIAN - ATLANTA, GA

Position Title: JUNIOR TECHNICIAN - ATLANTA, GA Job Summary As the Junior Technician the primary responsibilities include operation of all Audio Visual (AV) support resources for Conference Solutions. Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite AV point person and coordinator for assigned events. Key Responsibilities Provide solutions for presentation needs occasionally under high‑pressure circumstances Responsible for following protocols for A/V products and services. Responsible for completing all AV event setup and teardown for events. Provide professional, courteous technical support service to all customers with an emphasis on client services. Operational support and training for all AV devices within client’s properties. Provide immediate response to requests for assistance to events in progress. Setup, calibration and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors. Setup and operation of portable audio systems including music program and speech reinforcement. Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement Assist with room brokering daily Assist with Approvals in booking system daily Responsible for ensuring inventory pars are maintained Responsible for cleaning, maintaining and shutting down conference rooms nightly. All other duties as assigned. Preferred Qualifications A Bachelor’s Degree preferred Superior quantitative, oral and written communications and problem‑solving/strategizing skills Proactive mindset to anticipate and support changes in our business Conformity to the highest standards of personal integrity and ethical behavior Exceptional customer service abilities Minimum of 2‑3 years’ work experience in an audio visual related position Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance #J-18808-Ljbffr Compass Group USA